Support Feeding America

Find out how we are prepared for Coronavirus. Explore helpful online tools, entertainment options, and more »

Unleash the Power of Your Voice.

Learn how to get the most out of your TiVo Advanced Voice Remote.

Follow these simple steps to get started with your voice remote

1. Insert batteries

Make sure your new Tivo Voice Remote is within 3 feet of the front of your TiVo box, and insert the batteries into the remote.

Your remote should pair with your TiVo on its own, but if it doesn’t, please follow the steps below.

2. Pair the remote

Press the TiVo button, located at the top of the remote, and navigate through: Menu > Settings > Remote, CableCARD & Devices > Remote Control Setup > Pair remote with your TiVo box.

While on this screen, press the TiVo & Back buttons together until the light at the top of the remote remains lit. Release the buttons and the light will blink yellow/amber while pairing.

When the light stops blinking, press the TiVo button to return to the Home Menu.

Press the blue Voice button on the remote to confirm the blue Voice icon appears on your TV screen. Your TiVo box is now Voice enabled!

3. Program the remote to control your TV

Press the TiVo button, located at the top of the remote, and navigate through: Menu > Settings > Remote, CableCARD & Devices > Remote Control Setup > Set TV Power, Volume and Mute.

Use the up/down arrows to locate your TV manufacturer.

Your Upgrade is Coming Soon!

The new TiVo Experience offers a fresh look with a new design, faster navigation, and more control than ever before with the powerful Voice Remote.

TiVo upgrade

New Features

TiVo voice remote features

FAQs

Can’t find what you’re looking for? Click here for all FAQs.

Do I have to activate my remote?

Your voice remote should pair automatically with your TiVo box, but if it doesn’t please follow the instructions as outlined above.

Where did the ZOOM button go? That’s where I used to change aspect ratio.

The ZOOM button is now the EXIT button on your remote. To change the aspect ratio, go to the Settings Menu Settings Menu or press the Info button while on a non-HD channel, scroll to the right to Change Panel Mode. You can now use the ZOOM functionality.

How do I get back to the last screen I was on?

The Back button (located next to the left arrow) will take you to the previous screen. This also takes you back to My Shows if you press Back while playing a recording.

What kind of voice commands do I need to say into the remote?

You can do a lot with the TiVo voice control:

  • Tune to a channel: “Watch CBS”
  • Browse for something specific. Start with “Show me Tom Hanks movies.” Then narrow your search: “From the 80’s. On Netflix”
  • You can even ask for your favorite sports team: “When are the Seahawks playing?”
  • Jump ahead or rewind while watching a recording: “Fast forward five minutes”
Are there limitations to what the Voice Remote can do?

Yes. The voice control feature only works within the TiVo menus. It will not work within apps, such as On Demand, Netflix, Hulu, etc. However, if you use it to Search for titles/movies/actors/genre in the TiVo menu, once it finds the content you are looking for, it will show you all the Viewing Options, and should be 1-click to launch on TV, Create a OnePass, or play for On Demand, Netflix, Hulu, etc.

What do I do if it seems like I’m missing channels from my lineup?

Some TiVo boxes may need to have their settings adjusted after the upgrade. Simply go to Settings Menu Menu > Settings > Channel Settings > Channel List. To scroll through the channel list, hit the channel down arrow on your remote. Make sure there is a check mark Settings Menu listed next to the channel you want to show up in your on-screen guide.

What is TiVo Home?

TiVo Home is just a new name for TiVo Central. Pressing the main TiVo button twice, will take you to My Shows.

Can I still use my current TiVo remotes with the new experience?

Yes, you can continue to use your current TiVo remotes to perform most standard functions available prior to the upgrade. To enjoy the new voice capabilities, a Voice Remote will need to be activated for each TV.

How can I receive additional Voice Remotes?

Just fill out the information below and we’ll get additional remotes mailed out to you as soon as possible.

Where can I find my account number?
Sample of Top of RCN Bill
I didn’t receive my voice remotes.

Tips & Tricks

Watch these quick videos to learn more.

TiVo voice remote tips
TiVo voice remote tips
TiVo voice remote tips
TiVo voice remote tips

Before & After

The new TiVo Experience takes your TV watching to the next level.

Explore more Before and After

Didn’t find your answer here?

Imagine the Possibilities

We know you’ll love it.

Shop

The voice command feature on the remote requires the new TiVo experience. Compatible TiVo equipment is required to receive the new TiVo experience and voice remote feature. Customer may be required to upgrade all existing TiVo boxes in their home to receive advanced TiVo features and voice remote. Internet service is required for TiVo service. Other restrictions may apply. © 2019 TiVo Corporation. All rights reserved. TiVo, and the TiVo logo, are registered trademarks of TiVo Corporation or its subsidiaries worldwide. ©2019 RCN Telecom Services LLC. All Rights Reserved

I gladly recommend RCN to anyone! Thank you for providing great service.
Fastest ISP 2019

2019
Fastest
Internet Providers

Award Winning

Award
Winning

Readers Choice 5 Time Recognized

Readers Choice
5 Time
Recognized

2015 Top Consumer Recommended

2016
Top Consumer
Recommended

Reprinted from www.pcmag.com with permission. © 2019 Ziff Davis, LLC. All Rights Reserved.

Our Plege to You

Switching Is Easy

With same-day installation, two-hour service windows and 24/7 customer support, switching to RCN has never been easier.

Read Our Pledge