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How To Use Call Block

Call Block provides phone customers with the ability to prevent future incoming telephone calls from up to 100 specific telephone numbers. Incoming calls from the telephone numbers that you choose to block will be forwarded to a recording that states the you do not wish to receive phone calls made from the calling telephone number. Your telephone will not ring when their number is dialed from one of the blocked telephone numbers. Please note: If you have the Ultra Feature Package, Call Block is included at no additional charge.

Directions for Activating after an Unwanted Call is Received

  1. Unwanted call is received
  2. Hang up
  3. Lift receiver and listen for a dial tone
  4. Dial *60 (1160 for rotary or pulse-dialing phones)
    • To block the last caller, press #, dial 01, and press # again
    • To block a specific number, press #, dial area code and phone number, and press # again
  5. Listen to recording and follow the instructions carefully

Directions for Deactivating Call Block

  1. Lift receiver and listen for a dial tone
  2. Dial *80 (1180 for rotary or pulse-dialing phones)
    • To remove a number, press *, dial area code and number, and press * again
    • To remove all entries, dial 08 and press *
  3. Listen to the voice recording and follow the instructions carefully

Directions for Blocking a Specific Number

  1. Pick up the phone and get a dial tone
  2. Press *60
  3. Enter the number you wish to block, including area code
  4. Follow instructions
  5. This feature allows up to 100 different numbers to be blocked

*The availability of services, pricing and offerings displayed on are for residential NEW RCN customers only. Commercial and business pricing and service offerings differ. Other restrictions may apply. Service offerings are contingent upon RCN verification that the specific address covered by the service request is an RCN serviceable location. Prices do not include taxes, franchise fees or other surcharges. Learn more about taxes and surcharges. Services and pricing are subject to change. All prices exclude taxes, surcharges, fees and equipment. At the end of your promotional period, standard rates apply. Services are subject to RCN’s customer terms and conditions, online shopping terms and conditions, and other applicable terms and conditions.

Not all phone services are available in all areas. Calls to international countries will be rated on a per-minute basis. RCN does not provide Caller ID equipment. Additional charges apply to new or moved phone jacks and may apply to additional cable jacks as well as custom or non-standard installation work. Other restrictions may apply.

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Reprinted from with permission. © 2021 Ziff Davis, LLC. All Rights Reserved.

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