To be a top Internet provider, it starts with speed. But speed alone is not enough! According to PCMag readers, ISPs also need to meet other critical elements such as satisfaction with reliability, fees, customer service, tech support and initial setup.
RCN is a six-time recognized ISP in PCMag’s Annual Readers' Choice Award. In 2020, customers voted RCN internet #1 in Value, Customer Service, Tech Support and Most Likely to Recommend in the areas we serve – surpassing Verizon, AT&T, and Comcast.
RCN’s ratings for satisfaction and customer service were the highest among all ISPs, leading to RCN’s top rating for likelihood to recommend of 8.2, ahead of Verizon Fios (8.1), AT&T Fiber (7.0), Comcast and Spectrum (at 6.8 each).
"It is your wonderful service that has kept me as a loyal customer for so long!”
Robert, Waltham, MA
“I use GIG from RCN for multi-room 4K streaming in my home... and I love that it was offered before Xfinity and at a cheaper rate.”
Talha, Chicago, IL
"I have always had positive experiences with RCN. The small details make a difference. Thank you and keep up the good work.""
Tanya, Long Island City, NY
*Internet download speeds may vary and are not guaranteed. Observed speeds may vary based on device connection & other factors outside of RCN’s control. Gig Internet offers speeds up to 940 Mbps. See rcn.com/yourspeed for why speeds may vary. Certain equipment may be required to receive Gigabit speeds up to 940 Mbps. RCN substantiates that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. High-speed modem required for RCN High-Speed Internet service.If a data outlet is needed, an additional outlet fee may apply in addition to applicable installation fees. Actual speeds may vary; stated speeds are up to subscribed to/stated speed and are not guaranteed. The actual range and reliability of a wireless network is affected by a number of factors. Downstream data speed may be affected by whether the data accessed is cached or non-cached; Internet-related factors, such as the location and configuration of each accessed server; internal network factors, including customer compliance with RCN usage policies set forth in the acceptable usage policy; the level of overall traffic; and the customer’s computer configuration. RCN's FCC Network Management Disclosure makes available information regarding our network management practices and the performance and commercial terms of our Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission (FCC).
Reprinted from pcmag.com with permission. © 2021 Ziff Davis, Inc. All Rights Reserved. Readers' Choice logo is a trademark of Ziff Davis, Inc. used under license.
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