Can You Bring Your Own Modem (BYOM)?

Can I bring my own modem?

Yes, customers can bring their own modem in RCN service areas.

Can I bring my own modem if I have a bundled package?

Yes!

What type of modem can I bring?

Modem Recommendations

Service Speed

Up to & including 330 Mbps

---

500 Mbps or higher

Modem DOCSIS Type

DOCSIS 3.0

---

DOCSIS 3.1

Downstream Channel(s)

24 Channels

---

32 Channels

Currently the Motorola MB8600 and the Netgear C7800 DOCSIS 3.1 is not compatible with the RCN network. We continue to work with the manufacturers to certify the modems, and will update when this is completed. EURODOCSIS cable modems are not supported in the United States.

If I bring my own modem, what should I be aware of?

At certain times, we may provide automatic speed upgrades. If your modem is not capable of receiving the upgraded speeds, you will need to buy a new modem to receive those speeds. If you wish to use your own equipment, please see our minimum recommendations and also check your manufacturer’s website for technical specifications. Please note that while some manufacturers indicate they provide and support a specific range of internet speeds, we strongly recommend certain specifications in order to receive optimal RCN internet speeds and ensure compatibility with your service.

As technology evolves, and network improvements are made, the above recommendations could change at any time. We may not always be able to notify you in advance of changes to these requirements, and we reserve the right to update these requirements as needed.

I have my own modem, but it does not offer the recommended channels you state above. Can I still use it?

If you wish to use your own modem, and it is less than 24 channels, you can still use it. However, you may not receive optimal RCN internet speeds. Please note these minimum requirements.

• Minimum requirement for speeds of up to10, 25 & 50Mbps is a DOCSIS 3.0 modem (4 channels down) or better.
• Minimum requirement for speeds of up to 75, 110, 155 & 250Mbps is a DOCSIS 3.0 modem (8 channels down) or better.
• Minimum requirement for 330Mbps is a DOCSIS 3.0 modem (16 channels down) or better.
• Minimum requirement for 500 Mbps or better is a DOCSIS 3.1 modem.
  
  * Currently the Motorola MB8600 and the Netgear C7800 DOCSIS 3.1 is not compatible with the RCN network. We continue to work with the manufacturers to certify the modems, and will update when this is completed. EURODOCSIS cable modems are not supported in the United States.

Reminder: Internet download speeds may vary and are not guaranteed. Observed speeds may vary by customer based on device, connection, & other factors outside of RCN's control.

Where can I purchase an RCN approved modem?

At a local computer/electronics store or online retailer.

I am a current Internet customer. How do I switch to BYOM?

Purchase a modem from a retailer. Once you properly connect your new modem to the coax cable in your home, contact a RCN support representative at 1-800-RING-RCN (1-800-746-4726) and let us know the MAC address from the new modem. You must return your RCN cable modem to your closest local office to avoid monthly rental charges. If you are unable to install the modem yourself, you will be charged a fee to have a technician professionally install the new modem and retrieve the RCN modem from your home.

Can RCN Digital Phone customers have BYOM?

Yes. Customers who use both services can bring their own modem, however, they will still need an RCN EMTA (Embedded Multimedia Terminal Adapter) to use Digital Phone service in addition to their BYOM compatible modem

Are there any BYOM restrictions?

Yes. You are not able to BYOM if you have:

• An older Linksys Cable Gateway device or already have an Arris 3 in 1 gateway
• Note: Digital Phone customers must use an RCN EMTA for their phone service. The RCN EMTA can be provisioned to provide Internet service as well.

If I no longer want BYOM service, how do I get an RCN cable modem again?

You may pick up a modem at a local RCN office or request a technician installation for $54.95.

Can I hook up my own purchased modem instead of paying a fee to have an RCN technician come to my home?

Yes. Connect your new modem to the coax cable in your home, and then contact a RCN support representative at 1-800-RING-RCN (1-800-746-4726) and let us know the MAC address from the new modem. You must return your RCN cable modem to your closest local office to avoid monthly rental charges.

What if I have already paid for a technician to install my BYOM and that BYOM breaks? Do I have to pay another fee to have a technician visit my home to install the new BYOM?

No. You should simply contact a RCN support representative at 1-800-RING-RCN (1-800-746-4726) and let us know the MAC address from the new modem.

Will RCN sell the RCN-owned modem to me?

At this time, RCN does not sell any RCN-owned equipment.