Yes, customers can bring their own modem in RCN service areas.
Modem DOCSIS Type
Up to & including 330 Mbps
500 Mbps or higher
Currently the Motorola MB8600 DOCSIS 3.1 is known to have problems connecting to the RCN network. Additionally EURODOCSIS cable modems are not supported in the United States.
At certain times, we may provide automatic speed upgrades. If your modem is not capable of receiving the upgraded speeds, you will need to buy a new modem to receive those speeds. If you wish to use your own equipment, please see our minimum recommendations and also check your manufacturer’s website for technical specifications. Please note that while some manufacturers indicate they provide and support a specific range of internet speeds, we strongly recommend certain specifications in order to receive optimal RCN internet speeds and ensure compatibility with your service.
As technology evolves, and network improvements are made, the above recommendations could change at any time. We may not always be able to notify you in advance of changes to these requirements, and we reserve the right to update these requirements as needed.
If you wish to use your own modem, and it is less than 24 channels, you can still use it. However, you may not receive optimal RCN internet speeds. Please note these minimum requirements.
Reminder: Internet download speeds may vary and are not guaranteed. Observed speeds may vary by customer based on device, connection, & other factors outside of RCN's control.
At a local computer/electronics store or online retailer.
Purchase a modem from a retailer. Once you properly connect your new modem to the coax cable in your home, contact a RCN support representative at 1-800-RING-RCN (1-800-746-4726) and let us know the MAC address from the new modem. You must return your RCN cable modem to your closest local office to avoid monthly rental charges. If you are unable to install the modem yourself, you will be charged a fee to have a technician professionally install the new modem and retrieve the RCN modem from your home.
Yes. Customers who use both services can bring their own modem, however, they will still need an RCN EMTA (Embedded Multimedia Terminal Adapter) to use Digital Phone service in addition to their BYOM compatible modem
Yes. You are not able to use your own modem in these scenarios:
You may pick up a modem at a local RCN office or request a technician installation for $54.95.
Yes. Connect your new modem to the coax cable in your home, and then contact a RCN support representative at 1-800-RING-RCN (1-800-746-4726) and let us know the MAC address from the new modem. You must return your RCN cable modem to your closest local office to avoid monthly rental charges.
No. You should simply contact a RCN support representative at 1-800-RING-RCN (1-800-746-4726) and let us know the MAC address from the new modem.
At this time, RCN does not sell any RCN-owned equipment.
Embedded Multimedia Terminal Adapter, a combination cable modem and telephone adapter
*Internet download speeds may vary and are not guaranteed. Observed speeds may vary based on device connection & other factors outside of RCN’s control. Gig Internet offers speeds up to 940 Mbps. See rcn.com/yourspeed for why speeds may vary. Certain equipment may be required to receive Gigabit speeds up to 940 Mbps. RCN substantiates that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. High-speed modem required for RCN High-Speed Internet service.If a data outlet is needed, an additional outlet fee may apply in addition to applicable installation fees. Actual speeds may vary; stated speeds are up to subscribed to/stated speed and are not guaranteed. The actual range and reliability of a wireless network is affected by a number of factors. Downstream data speed may be affected by whether the data accessed is cached or non-cached; Internet-related factors, such as the location and configuration of each accessed server; internal network factors, including customer compliance with RCN usage policies set forth in the acceptable usage policy; the level of overall traffic; and the customer’s computer configuration. RCN's FCC Network Management Disclosure makes available information regarding our network management practices and the performance and commercial terms of our Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission (FCC).
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