Have a simple question? Want to learn more about getting the most from your RCN services? You’ve come to the right place. Here you can find great tips on Internet, Digital TV, Phone and TiVo. Access user guides and tools, manage your MyRCN account or pay your bill online. Chat with us or find other ways to contact us – it’s all here just for you. Whatever you need, we’re here to help 24/7.Tweet us @RCNConnects Call Us: 1.800.746.4726
For your convenience, RCN offers several great ways to pay your monthly bill. Choose the one that's right for you.Read more
RCN appreciates your efforts to return our equipment. We provide you with a prepaid UPS shipping label.Read more
This PDF provides an overview of the information that appears on your residential bill each month.Read more
This PDF provides an overview of the information that appears on your business bill each month.Read more
Find detailed tax definitions outlined by charge type.Read more
RCN permits the change of name on an account in the event of a major life change.Read more
Purchase a modem from a retailer. Once you properly connect your new modem to the coax cable in your home, you can install the modem yourself by following on screen instructions. Use this how to PDF to guide you.Read more
If you are having trouble with your Internet connection - try power cycling your modem.Read more
Certain equipment is required for our customers to maximize the RCN Experience. RCN provides full support for RCN supplied equipment to ensure that our services function properly.Read more
Find primary and secondary DNIS settings, POP mail server, SMTP mail server and FTP server information.Read more
If you are still accessing the Internet via dial-up, here is a list of access numbers for your use.Read more
We know too many remotes can get confusing. Our library of remote control guides can you started toward simplification.Read more
Watch an amazing lineup of digital channels with high-definition channels, local channels, music channels and premium movie channels.Read more
View step by step guides for setting up your TV equipment. Learn best wiring for DVD players, HD/SD converter boxes and gaming consoles.Read more
RCN On Demand allows you to select a movie from thousands of hours of programming and order movies instantly from the library of titles available when you want to watch them.Read more
This comprehensive PDF has easy-to-follow color coding to help you quickly find what you’re looking for, along with screen examples you’ll see while using the guide.Read more
Part of being a good parent is keeping your kids safe - protected from inappropriate content. Parental locks prevent certain stations from appearing on your television.Read more
Closed captions are a text version of the spoken part of a television, movie, or computer presentation. Learn more on how to access closed captioning.Read more
TiVo from RCN provides endless entertainment possibilities with tons of choices from RCN On Demand, YouTube™, Pandora, photos, live TV and your recorded show. This comprehensive PDF walks you through all the top TiVo features.Read more
Imagine having your TV shows, Internet videos, music and photos right there on your TV–whenever you want them! This PDF guide gives you quick start-up steps to start enjoying the TiVo experience.Read more
Explore our library of TiVo videos - learn the basics all the way up to advanced features. These 1-3 minute tutorials give you quick information on optimizing your TiVo experience.Read more
After following steps to force connect to the TiVo service; the connection process can take as few as 2 minutes or as much as 10 minutes to complete.Read more
Find out all the latest enhancements, feature releases, and entertainment expansions from TiVo.Read more
If you have RCN Digital Phone and TiVo® service from RCN, you can now get Caller ID on your TV. Simply turn on the feature and you’ll see the name and phone number of incoming calls on your main TV.Read more
View a comprehensive listing of operator service fees.Read more
* The availability of services, pricing and offerings displayed on www.rcn.com are for residential NEW RCN customers only. Commercial and business pricing and service offerings differ. Other restrictions may apply.
Service offerings are contingent upon RCN verification that the specific address covered by the service request is an RCN serviceable location. Prices do not include taxes, franchise fees or other surcharges. Learn more about taxes and surcharges. Services and pricing are subject to change. Services are subject to RCN’s customer terms and conditions, online shopping terms and conditions, and other applicable terms and conditions.
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