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Have a simple question? Want to learn more about getting the most from your RCN services? You’ve come to the right place. Here you can find great tips on Internet, Digital TV, Phone and TiVo. Access user guides and tools, manage your MyRCN account or pay your bill online. Chat with us or find other ways to contact us – it’s all here just for you. Whatever you need, we’re here to help 24/7.
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Billing
Five Ways to Pay Your Bill
For your convenience, RCN offers several great ways to pay your monthly bill. Choose the one that's right for you.
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Equipment Returns
RCN appreciates your efforts to return our equipment. We provide you with a prepaid UPS shipping label.
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How to Read Your Residential Bill
This PDF provides an overview of the information that appears on your residential bill each month.
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How to Read Your Business Bill
This PDF provides an overview of the information that appears on your business bill each month.
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Billing
Lifeline
Since 1985, the Lifeline program has provided a discount on phone service for qualifying low-income consumers to ensure that all Americans have the opportunities and security that phone service brings.
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Account Name Change Form
RCN permits the change of name on an account in the event of a major life change.
Read moreInternet
Internet Self Install Guide
Purchase a modem from a retailer. Once you properly connect your new modem to the coax cable in your home, you can install the modem yourself by following on screen instructions. Use this how to PDF to guide you.
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Power Cycling Your Modem
If you are having trouble with your Internet connection - try power cycling your modem.
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Bring Your Own Modem
Certain equipment is required for our customers to maximize the RCN Experience. RCN provides full support for RCN supplied equipment to ensure that our services function properly.
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Your RCN Internet Settings
Find primary and secondary DNIS settings, POP mail server, SMTP mail server and FTP server information.
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Internet
Dial Up Access Numbers
If you are still accessing the Internet via dial-up, here is a list of access numbers for your use.
Read moreDigital TV
Remote Control Guides
We know too many remotes can get confusing. Our library of remote control guides can you started toward simplification.
Read moreDigital TV
Channel Lineups
Watch an amazing lineup of digital channels with high-definition channels, local channels, music channels and premium movie channels.
Read moreDigital TV
Setting Up Your Cable Box
View step by step guides for setting up your TV equipment. Learn best wiring for DVD players, HD/SD converter boxes and gaming consoles.
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On Demand FAQs
RCN On Demand allows you to select a movie from thousands of hours of programming and order movies instantly from the library of titles available when you want to watch them.
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Interactive TV Guide
This comprehensive PDF has easy-to-follow color coding to help you quickly find what you’re looking for, along with screen examples you’ll see while using the guide.
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Parental Controls
Part of being a good parent is keeping your kids safe - protected from inappropriate content. Parental locks prevent certain stations from appearing on your television.
Read moreDigital TV
About Digital TV Equipment
Equipment RCN supports Equipment RCN offers Equipment Returns Equipment ManualsDigital TV
Digital TV
Closed Captioning Info
Closed captions are a text version of the spoken part of a television, movie, or computer presentation. Learn more on how to access closed captioning.
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Top TiVo Features Guide
TiVo from RCN provides endless entertainment possibilities with tons of choices from RCN On Demand, YouTube™, Pandora, photos, live TV and your recorded show. This comprehensive PDF walks you through all the top TiVo features.
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TiVo Start-up Guide
Imagine having your TV shows, Internet videos, music and photos right there on your TV–whenever you want them! This PDF guide gives you quick start-up steps to start enjoying the TiVo experience.
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Top TiVo How-To Videos
Explore our library of TiVo videos - learn the basics all the way up to advanced features. These 1-3 minute tutorials give you quick information on optimizing your TiVo experience.
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Connecting to the TiVo Service
After following steps to force connect to the TiVo service; the connection process can take as few as 2 minutes or as much as 10 minutes to complete.
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What's New with TiVo?
Find out all the latest enhancements, feature releases, and entertainment expansions from TiVo.
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Phone
Caller ID for TiVo
If you have RCN Digital Phone and TiVo® service from RCN, you can now get Caller ID on your TV. Simply turn on the feature and you’ll see the name and phone number of incoming calls on your main TV.
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Phone
Phone
Lifeline
Since 1985, the Lifeline program has provided a discount on phone service for qualifying low-income consumers to ensure that all Americans have the opportunities and security that phone service brings.
Read more* The availability of services, pricing and offerings displayed on www.rcn.com are for residential NEW RCN customers only. Commercial and business pricing and service offerings differ. Other restrictions may apply.
Service offerings are contingent upon RCN verification that the specific address covered by the service request is an RCN serviceable location. Prices do not include taxes, franchise fees or other surcharges. Learn more about taxes and surcharges. Services and pricing are subject to change. Services are subject to RCN’s customer terms and conditions, online shopping terms and conditions, and other applicable terms and conditions.
TiVo© and the TiVo logo are trademarks or registered trademarks of TiVo Inc. and its subsidiaries worldwide.
I switched to RCN, which was recommended by a neighbor; the customer service provided by RCN is so much better! It's on its own scale.
Jonathan, East Elmhurst, NY
Award
Winning
2016
Overall
Satisfaction
2015
Top Consumer
Recommended
Readers Choice
2 Years
in a Row
Reprinted from www.pcmag.com with permission. © 2016 Ziff Davis, LLC. All Rights Reserved.
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