Sun outages may be affecting your TV service.

What are Sun Outages?

Twice a year, you may experience some degree of television interference due to "sun outages." Such outages are caused by a phenomenon called a “solar satellite interference." These brief outages occur when the sun passes directly behind satellites transmitting cable signals. When the sun is aligned with a satellite, solar radiation, an energy the sun is emitting, interferes with the satellite’s signal and thus causes a brief signal outage.

When do sun outages happen and how long they last?

Sun outages occur every year, in Fall and Spring, and last approximately about a week each time. This Spring, sun outages are expected February 27th through March 9th, 2018.

What kind of outage/interference can I expect?

During the sun outage, you may experience a pixelated picture, picture freezes, or audio distortions for a brief period of time.

How can I tell if it's caused by a sun outage or something’s wrong with my cable?

The sun outage happens only during the day between 11am and 5:30pm (no sun, no interference) and is brief, lasting for a few minutes—from 5 minutes, up to 45 minutes.

What should I do during a sun outage?

RCN apologizes for any inconvenience a sun outage may cause. However, solar satellite interference is out of our control. Please be patient and everything will get back to normal. If you have question about sun outages, please contact RCN.

I have been with RCN for over 10 years, and its customer service is why I have stayed for so long. Keep up the great work!
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Reprinted from www.pcmag.com with permission. © 2017 Ziff Davis, LLC. All Rights Reserved.

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