Twice a year, you may experience some degree of television interference due to "sun outages." Such outages are caused by a phenomenon called a “solar satellite interference." These brief outages occur when the sun is in a direct line behind a satellite transmitting cable signals. When the sun is aligned with a satellite, solar radiation, an energy the sun is emitting, interferes with the satellite’s signal and thus causes a brief signal outage.
The solar interference will take place between October 5th and October 11th 2020. The exact time and duration will vary from channel to channel. This is due to channels being received off different satellites in the arc. Each satellite is affected at a different time as the sun moves across the satellite arc. The approximate times for signal loss will be between 11:00 am and 5:30pm and will last for approximately five to fifteen minutes depending on the size of the dish.
During the sun outage, you may experience a pixelated picture, picture freezes, or audio distortions for a brief period of time.
The sun outage happens only during the day between 11:00am and 5:30pm (no sun, no interference) and is brief, lasting for a few minutes—from 5 minutes, up to 45 minutes.
RCN apologizes for any inconvenience a sun outage may cause. However, solar satellite interference is out of our control. Please be patient and everything will get back to normal. If you have question about sun outages, please contact RCN.
With same-day installation, two-hour service windows and 24/7 customer support, switching to RCN has never been easier.Read Our Pledge