Prepare. Plan. Stay Informed.
RCN is prepared for the storm. When major weather events threaten our area, we take extra measures to deploy a variety of technical resources: generators, fuel, fiber-optic cable and specialized tools to strategic locations near the potential path of the storm, so we can respond immediately to any damage.
NO - your home TV, High Speed Internet and Voice services depend on electrical power.
NO - we are already aware of and working to repair network outages.
YES - restoring the damage to your cable may require additional technical support. Contact Us
YES - to restore your service the service drop must be repaired. Contact Us
Q: I have TV service but it goes in and out and the picture quality is not as good as usual.
A: Temporary fluctuations in your cable service may occur throughout the restoration period. You may experience brief losses of your cable services or degradation of picture quality as the power continues to be restored throughout the area.
Q: I do not currently have electrical power or TV, Internet or Voice services. Should I call to arrange for a service call?
A: If you DO NOT have electrical power restored to your home, you will not have cable services. You should not call for a service call until your electrical power at your home has been restored.
Q: Why did I lose my TV, Internet and Voice services and still have power?
A: While RCN’s facilities are generally located on the same poles as electric companies, the utilities are often fed from a different power source than the cable. There are different “distribution” points along the way. If one of these distribution points does not have commercial power, your cable will not work.
Q: My neighbor has TV, Internet and Voice services but I do not.
A: If you have electrical power at your home, but no TV, Internet or Voice service, please Contact Us. If you DO NOT have commercial power restored you will not have cable services.
Before the Storm
Be prepared and have an emergency plan in place. If you don’t have a plan and need help making one, visit http://www.ready.gov
Keep your RCN account information and our contact phone numbers handy. See Contact Us for more information.
Stay informed by listening to radio and TV bulletins and by reading our website updates.
Report any low-hanging cable lines before a storm.
These organizations are not affiliated with RCN in any way.
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