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Prepare. Plan. Stay Informed.
When major weather events threaten our area, we take extra measures to deploy a variety of technical resources so we can respond when needed. We will track the progress of the storm and remain ready to address any potential issues that may result.
Please be sure to follow travel advisories, take precautions, be aware of your surroundings and do not touch any downed lines and wires and, above all, stay safe. For ongoing news and updates, check back here.
Helpful Tips
Before the Storm- Be prepared and have an emergency plan in place. If you don’t have a plan and need help making one, visit www.ready.gov
- Keep your RCN account information and our contact phone numbers handy. See contact us for more information.
- Stay informed by listening to radio and TV bulletins and by reading our website updates.
- Report any low-hanging cable lines before a storm.
- Stay inside your home until your Emergency Center advises otherwise. Always remember to stay away from fallen wires.
- Keep debris clear of cable pedestal.
- We will keep you informed of restoration progress on our website here. Also connect with us on Facebook and Twitter for information and available updates.
Helpful Resources
- ready.gov or FEMA
- National Weather Service
- The Weather Channel
- American Red Cross
- US Department of Health and Human Services, Public Health Emergency
These organizations are not affiliated with RCN in any way.
Power outages are possible
Should you lose power to your home, cable services cannot be restored until electrical power from your local power company is back up and running. We will be monitoring this event closely to manage your service needs during this event.
Your safety and the safety of our team members are important to RCN. Please follow any travel and weather advisories. Visit this page for ongoing news and updates.
Please be aware of your surroundings and do not touch any down lines and wires.
When to contact us
YOUR SITUATION |
DO YOU NEED TO CONTACT US? |
|---|---|
You do not have electrical power at your home. |
NO - your home TV, High Speed Internet and Voice services depend on electrical power. |
You have electrical power at home and no one in your neighborhood |
NO - we are already aware of and working to repair network outages. |
You have electrical power, but do not have cable service and your neighbor’s cable is working. |
YES - restoring the damage to your cable may require additional technical support. contact us |
The cable that connects directly to your home (the service drop) is down. |
YES - to restore your service the service drop must be repaired. contact us |
Frequently Asked Questions (FAQs)
Q: I have TV service but it goes in and out and the picture quality is not as good as usual.
A: Temporary fluctuations in your cable service may occur throughout the restoration period. You may experience brief losses of your cable services or degradation of picture quality as the power continues to be restored throughout the area.
Q: I do not currently have electrical power or TV, Internet or Phone services. Should I call to arrange for a service call?
A: If you DO NOT have electrical power restored to your home, you will not have cable services. You should not call for a service call until your electrical power at your home has been restored.
Q: Why did I lose my TV, Internet and Phone services and still have power?
A: While RCN’s facilities are generally located on the same poles as electric companies, the utilities are often fed from a different power source than the cable. There are different “distribution” points along the way. If one of these distribution points does not have commercial power, your cable will not work.
Q: My neighbor has TV, Internet and Phone services but I do not.
A: If you have electrical power at your home, but no TV, Internet or Phone service, please Contact Us. If you DO NOT have commercial power restored you will not have cable services.
I have always had positive experiences with RCN. The small details make a difference. Thank you and keep up the good work.
Tanya, Long Island City, NY
2018
Fastest ISP
2017
Overall
Satisfaction
2016
Top Consumer
Recommended
Readers Choice
3 Years
in a Row
Reprinted from www.pcmag.com with permission. © 2017 Ziff Davis, LLC. All Rights Reserved.
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