Returning RCN Equipment

Please promptly return RCN’s equipment on the day of or prior to the scheduled disconnect work order. If you do not return RCN’s equipment in a timely manner, charges may result to cover the cost associated with replacing the unreturned equipment.

RCN equipment is defined as:

Converter Boxes - including 2 Tuner, 4 Tuner and 6 Tuner DVR Powered by TiVo, Every Room Powered by TiVo, TiVo Preview, HD/DVR Converter Box, HD Converter Box, and Digital Converter Box
Cable Cards
Cable Modems - including Modem, WiFi Router, Modem & WiFi Router, 1 Gig Modem, and Enhanced Whole Home Wifi

RCN equipment can be returned by:

Visiting a Local RCN Office in your area - please call 1-800-746-4726 before visting to ensure your equipment can be received at that location.
Shipping the equipment back to RCN - RCN will provide you with a prepaid FedEx shipping label. Please see instructions below.

Using Prepaid FedEx Shipping Labels

RCN appreciates your efforts to return our equipment. To make this transaction as convenient as possible, first call us to schedule the disconnect work order (1-800-746-4726). We can provide you with a prepaid FedEx shipping label. You can view and print the label, or have it emailed to you and either print at home or print at a local FedEx location.

Once you have obtained your label, use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. Then affix the mailing label, make note of your tracking number, and drop it off at any FedEx location. It’s that simple!

View a list of FedEx drop off locations Obtain your prepaid equipment return label

Customer agrees to pay such charges whether the equipment is lost, stolen or destroyed. Customers who provided a credit card or bank account for collateral will have all charges associated to the unreturned equipment applied to the designated account.

All charges will be removed from the associated account upon satisfactory return of RCN’s equipment. Customers, who elected to pay a rebatable collateral equipment fee, will receive their rebate upon satisfactory return of all equipment on the customer account within 30 days of disconnection.

* Please note: Remotes and/or damaged equipment may be charged to your account. Additional services provided by FedEx such as charges for boxes, packing and home pickup, are the responsibility of the customer. Your account may be charged for equipment that is not returned to RCN. The charge may vary depending upon the make/model. Once the undamaged equipment is received by RCN, the charges to your account, if billed, will be reversed.

I switched to RCN, which was recommended by a neighbor; the customer service provided by RCN is so much better! It's on its own scale.

Jonathan, East Elmhurst, NY