We've made a pledge to our customers to put them first in everything we do. We are dedicated to going the extra mile to ensure our customers' experiences are great, every time. At RCN, we work to provide innovative customer experiences that deliver friendly and convenient services to you — we understand how busy your life is and work to find ways to make things faster and easier for you.
Our technicians receive advanced training that makes them part of an elite technical team. Each RCN technician is SCTE, Society of Cable Telecommunications Engineers, certified to deliver expert technical experience to our customers.
When you schedule an appointment for an RCN technician to visit your home, you can confirm your technician's arrival with MyRCN. Please have your MyRCN user name and password ready. If you are new to MyRCN, register here using your RCN Account Number. If you need assistance at any time, contact us.
Our customer service teams are locally based and our 24/7 customer support is in the US – ready to help anytime!
If you are not completely satisfied with your RCN services within 30 days of your installation date, we will refund your first month of charges.
You'll know exactly what you are paying for and what to expect. We explain every item on your bill and make it easy to read. Click here for a detailed overview of your RCN bill.
Flexible appointment windows is another way RCN is committed to providing you the best customer service. RCN now offers convenient 2-hour windows, 7 days a week.
With three year price assurance you know the cost of your services up front and you are never locked into a contract with RCN!
We value your time. If we are not on time, we will give you a $20 credit.
Personal service and putting you, the customer, first in everything we do.
We live by our customer pledge and we are proud of it!
Service offerings are contingent upon RCN verification that the specific address covered by the service request is an RCN serviceable location. Prices do not include taxes, franchise fees or other surcharges. Services and pricing are subject to change. All photos used within rcn.com are intellectual properties of their respective owners. Services are subject to terms and conditions of RCN’s subscriber agreements, on-line policies, and other applicable terms and conditions. Other restrictions may apply.
With same-day installation, two-hour service windows and 24/7 customer support, switching to RCN has never been easier.Read Our Pledge