RCN's Customer Pledge

We've made a pledge to our customers to put them first in everything we do. We are dedicated to going the extra mile to ensure our customers' experiences are great, every time. At RCN, we work to provide innovative customer experiences that deliver friendly and convenient services to you — we understand how busy your life is and work to find ways to make things faster and easier for you.


The RCN Customer Pledge
Customer Pledge Video

Hear directly from RCN associates on how they live the Customer Pledge each day!


RCN Tech on Time
Certified Technician

Our technicians receive advanced training that makes them part of an elite technical team. Each RCN technician is SCTE, Society of Cable Telecommunications Engineers, certified to deliver expert technical experience to our customers.

Tech on Time


When you schedule an appointment for an RCN technician to visit your home, you can confirm your technician’s arrival with MyRCN. Please have your MyRCN user name and password ready.

MyRCN Account Login
Customer Pledge Video

Award Winning Customer Service

A three time PC Magazine award winner, RCN truly delivers superior customer service. Our customer pledge is a service standard each RCN associate lives by, every day. Don’t take our word for it – try our services today and find out for yourself!

Easily Access & Manage your RCN Account

Save time with convenient options to view your statement online, sign up for paperless billing, set recurring bill payments, check your payment status, access RCN phone features, voicemail, call logs and more. Additionally, the MyRCN Mobile App allows you to manage your RCN account from iOS and Android mobile devices easily and securely using your MyRCN account.

Our Pledge to You

*RCN customers must disconnect service and return all equipment in order to receive a refund on their first month of service. Please see equipment return details.

Service offerings are contingent upon RCN verification that the specific address covered by the service request is an RCN serviceable location. Prices do not include taxes, franchise fees, activation fees or surcharges. All photos used within rcn.com are intellectual properties of their respective owners. At the end of your promotional period, standard rates apply. Services are subject to terms and conditions of RCN’s subscriber agreements, on-line policies, and other applicable terms and conditions. Other restrictions may apply.

The whole family uses 1 GIG…mostly for internet searching, movies, and kids watching movies. It offers faster downloads and smooth playback of large files (music, data, short videos).
Fastest ISP 2018

Fastest ISP

2016 Overall Satisfaction


2015 Top Consumer Recommended

Top Consumer

Readers Choice 3 Years in a Row

Readers Choice
3 Years
in a Row

Reprinted from www.pcmag.com with permission. © 2017 Ziff Davis, LLC. All Rights Reserved.

Our Plege to You

Switching Is Easy

With same-day installation, two-hour service windows and 24/7 customer support, switching to RCN has never been easier.

Read Our Pledge