We've made a pledge to our customers to put them first in everything we do. We are dedicated to going the extra mile to ensure our customers' experiences are great, every time. At RCN, we work to provide innovative customer experiences that deliver friendly and convenient services to you — we understand how busy your life is and work to find ways to make things faster and easier for you.
Hear directly from RCN associates on how they live the Customer Pledge each day!
When you schedule an appointment for an RCN technician to visit your home, you can confirm your technician’s arrival with MyRCN. Please have your MyRCN user name and password ready.MyRCN Account Login
A three time PC Magazine award winner, RCN truly delivers superior customer service. Our customer pledge is a service standard each RCN associate lives by, every day. Don’t take our word for it – try our services today and find out for yourself!
Save time with convenient options to view your statement online, sign up for paperless billing, set recurring bill payments, check your payment status, access RCN phone features, voicemail, call logs and more. Additionally, the MyRCN Mobile App allows you to manage your RCN account from iOS and Android mobile devices easily and securely using your MyRCN account.
Our customer service teams are locally based and our 24/7 customer support is in the US – ready to help anytime!
If you are not completely satisfied with your RCN services within 30 days of your installation date, we will refund your first month of charges*.
You'll know exactly what you are paying for and what to expect. We explain every item on your bill and make it easy to read. Click here for a detailed overview of your RCN bill.
Flexible appointment windows is another way RCN is committed to providing you the best customer service. RCN now offers convenient 2-hour windows, 7 days a week.
With RCN, you are never locked into a contract!
We value your time. If we are not on time, we will give you a $20 credit.
Personal service and putting you, the customer, first in everything we do.
We live by our customer pledge and we are proud of it!
*RCN customers must disconnect service and return all equipment in order to receive a refund on their first month of service. Please see equipment return details.
Service offerings are contingent upon RCN verification that the specific address covered by the service request is an RCN serviceable location. Prices do not include taxes, franchise fees, activation fees or surcharges. All photos used within rcn.com are intellectual properties of their respective owners. At the end of your promotional period, standard rates apply. Services are subject to terms and conditions of RCN’s subscriber agreements, on-line policies, and other applicable terms and conditions. Other restrictions may apply.
With same-day installation, two-hour service windows and 24/7 customer support, switching to RCN has never been easier.Read Our Pledge