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Welcome to the RCN Customer Center.
RCN’s Customer Center is your connection to helpful tools and sophisticated products. From here you get fast, around-the-clock access to the information you want with a few clicks. It’s your starting point to accessing the essentials - tips for using your RCN services, webmail access, exclusive promotions, support videos and guides plus so much more.
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News & Info
Sun Outages
Twice a year, you may experience some degree of television interference due to "sun outages." These brief outages occur when the sun passes directly behind satellites transmitting cable signals.
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Net Neutrality and RCN
Net neutrality also referred to as the “open Internet” are rules set by the FCC that mandate Broadband service providers cannot block or deliberately slow speeds for internet services or apps, favor some internet traffic in exchange for consideration, or engage in other practices that harm internet openness.
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Explore Live TV Streaming
Still love to watch your shows live? Streaming live TV gives you the freedom to pick channels and the flexibility to choose the best TV for your home.
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Customer Service Appreciation Week 2018
Our Customer Care gents are some of the most important people in the entire company – their dedication, knowledge, and enthusiasm make it possible for RCN to be successful. To celebrate all the hard work they do behind the scenes, our Customer service agents participated in a week’s worth of activities. We invite you to join us in appreciating our agents who answer the phones, reply to emails, chat and DM you on Facebook or Twitter.
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Get the Most out of Your Speed
To make sure you have the best online experience at amazing speeds we also have tips and tricks to keep you going fast.
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Moving Offers
With flexible two-hour appointment windows and great move-in offers we’ll have you connected even before you’ve unpacked.
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Truth About Programming Costs
Programming fees paid to networks, sports channels, and retransmission fees from local broadcasters are growing at an alarming rate.
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RCN Business Services
RCN Business is a facilities-based provider that offers extensive fiber density with redundancy and superior performance.
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Refer a Friend
Referring is easy. With RCN's Refer A Friend program, you'll get one month of free service, up to $50 credit for every friend you connect to RCN.
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Locations & Payment Centers
We are proud to offer services to you! Find office locations and payment centers or visit a city's individual page.
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Bowl for Kids’ Sake
Every year, half a million people across America unite to raise money to support Big Brothers Big Sisters through their signature event, Bowl for Kids’ Sake.
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Power Cycling your Modem
When you power-cycle a cable modem, it's best if the computer is off, so shutdown all programs and turn the computer off.
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Resetting your TiVo
You can restart your TiVo from the menus or manually. Note that your TiVo may take up to 15-20 minutes to restart.
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Returning your Equipment
RCN appreciates your efforts to return our equipment. We provide you with a prepaid FedEx shipping label.
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RCN Channel Line-ups
With hundreds of channels available, there's always something on. Watch an amazing lineup of digital channels.
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Using RCN Voicemail
With the RCN voicemail system you can receive, send, store and retrieve phone messages.
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I switched to RCN, which was recommended by a neighbor; the customer service provided by RCN is so much better! It's on its own scale.
Jonathan, East Elmhurst, NY
2018
Fastest ISP
2017
Overall
Satisfaction
2016
Top Consumer
Recommended
Readers Choice
3 Years
in a Row
Reprinted from www.pcmag.com with permission. © 2017 Ziff Davis, LLC. All Rights Reserved.
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