At RCN, we are committed to doing everything we can to provide you with the best, most advanced services backed with award-winning customer care. Each of us works hard to ensure that you and the communities we serve have access to the fastest and most reliable Internet, TV and phone services. Each and every day, we endeavor to deliver high-quality services at a great value and have always aimed to put our customers first. We are transparent with our customers and we want you to know what comprises the taxes, surcharges, and fees you see on your bill. Below, please find a summary of rate adjustments for specific fees; unless otherwise notated, the surcharges and/or fees listed are neither government mandated nor a tax, surcharge, or fee imposed by the government. They are either a surcharge and/or fee RCN assesses and retains.
Programming fees paid to entertainment networks and regional sports networks, in addition to retransmission consent fees demanded by local broadcasters, comprise one of the largest costs in our business. These fees have historically increased over time and continue to grow at an alarming rate.
To help offset the delivery of programming content, RCN has instituted specific fees and/or surcharges; unless otherwise notated, the surcharges and/or fees listed are neither government mandated nor a tax, surcharge, or fee imposed by the government. They are either a surcharge and/or fee RCN assesses and retains. For more information, please see the FAQs below.
We’ll continue working hard to bring you the most advanced services with outstanding customer support, while minimizing operating and programming costs. Led by a customer-focused vision, we’re dedicated to fulfilling your communication, entertainment and information needs.FAQsScroll
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