RCN was founded and established to provide telecommunications services to the residential marketplace. RCN took a controlling interest in C-TEC, a Wilkes-Barre, Pennsylvania-based telephone and cable-television company.
Twin County Cable in Lehigh Valley, PA was acquired. Together, these operations were interconnected to form a highly competitive, customer-service oriented company with advanced fiber network facilities.
In conjunction with the enactment of the Telecommunications Act of 1996, RCN jumpstarted its expansion plan with the acquisition of Liberty Cable, a company providing television services to New York City buildings. RCN also expanded into Boston and Washington DC by forging joint ventures with Boston Edison in Boston and Potomac Electric Power Company in Washington DC.
RCN began building a full-service fiber- rich network, market by market, with the plan of achieving a presence within multiple markets of the country. The vision was to offer customers an attractively priced bundle of services: telephone, cable, and high-speed Internet.
RCN continued to expand into the Internet service providers (ISPs) space through several acquisitions of smaller ISPs in the Northeast.
RCN enters the Chicago market, acquiring 21st Century Telecom Group Inc. RCN expanded the footprint of the Chicago market by additionally laying thousands of miles of fiber.
Through numerous acquisitions over the previous 10+ years, RCN's fiber-rich network and facilities expansions allowed the company to provide additional business retail telecom services in the Northeast and Mid-Atlantic. These acquisitions combined with RCN's existing business services capability created RCN Business Services.
Now equipped with two business units, RCN Residential and Business Services, the company served multiple customer segments and continued to win customers in all of its markets.
RCN completed its upgrade to an all-digital video platform, enabling an increase in high-definition availability. That same year, RCN partnered with digital-video recorder (DVR) supplier TiVo and now offers customers digital TV with a full suite of broadband entertainment options.
RCN becomes the first operator in the country to offer TiVo's whole home solution, marketed as the TiVo Whole Home Bundle from RCN. The TiVo Premiere Quad DVR was made available to RCN customers, blending high-definition TV, RCN On Demand and Internet content into one user experience, all on a device with four tuners and more recording space.
RCN embarked upon a rebranding of the company, introducing three new brand pillars for residential and business, each. Those pillars are Service, Entertainment and Value for residential and Technology, Choice and Partnership for business. With new leadership, increased investments, tech-forward focus and a strengthened workforce, RCN recommitted itself to its customers, with a renewed vision for delivering outstanding U.S. based customer service
RCN won PC Magazine Readers' Choice Award for best cable broadband ISP. Rated #1 in satisfaction and at the top of the list for Internet speed.
RCN lead the way by becoming one of the first operators to be a Netflix Open Connect Partner. As a Netflix Open Connect partner, RCN offers Internet customers something few other providers can—faster Netflix connections and the best Netflix viewing experience. In the first ever Netflix Regional ISP Speed Ranking, RCN was rated #1 for best viewing experience, faster start-up times and more reliable playback.
RCN continued to re-invest in its infrastructure and began to roll out higher Internet speeds of 110Mbps. RCN also unveiled plans for its extensive TV Everywhere product, to be available on PCs, tablets and mobile devices, pairing the intuitive user experience of TiVo. The official name of the TV Everywhere product, RCN2GO, would be introduced to customers on PCs.
RCN completed a major upgrade to its On Demand platform, with the capacity to offer five times more On Demand programs than previously offered. As part of the upgrade, over 40 new networks were added with more anticipated.
RCN launched a new service allowing Digital TV subscribers to stream Netflix movies and shows right on their TiVo DVRs, the same as watching a regular cable channel. RCN is one of the first three cable operators in the U.S. to offer Netflix in this manner. RCN also unveiled its most powerful DVR from TiVo, with the ability to record six HD shows at once with a 1TB hard drive that stores up to 150 HD hours of shows.
RCN received "YouTube HD Verified" status, earning the company the highest ranking Google offers due to its strong, consistent and smooth delivery of high-definition (HD) over-the-top (OTT) content across its Internet platform in all six RCN markets.
RCN doubled its upload speeds and introduced 330Mbps download speeds in its New York City market.
RCN Business earned its Carrier Ethernet 2.0 Certification and is one of only nine carriers to do so. Achieving MEF CE 2.0 certification indicates the ability of a communications provider to deliver today's most advanced Ethernet services.
RCN maintained its #1 status on the Netflix ISP Speed Ranking report. In the markets where RCN provides service, RCN was rated #1 for best viewing experience, faster start-up times and more reliable playback for all of 2014.
RCN increases the number of TV-to-GO apps available to its Digital TV customers, allowing them to access programming anytime, anywhere. Such additions include the "Watch" apps for ESPN, Disney, ABC, Tennis Channel, HGTV, Food Network, Cooking Channel, DIY, Travel Channel and many more.
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Reprinted from www.pcmag.com with permission. © 2017 Ziff Davis, LLC. All Rights Reserved.
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