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We are excited to welcome you to RCN!

We’re sure you have a lot of questions regarding the sale of the WOW! assets operating under the Broadstripe brand in Anne Arundel County, Maryland and what’s coming next. RCN anticipates the closing of the acquisition and the transfer to occur on or about November 1, 2021, after the necessary regulatory approvals are obtained. We want to assure you that you are our top priority and we are working to ensure a seamless transition.

Why were these areas of Broadstripe acquired?

RCN’s acquisition of Broadstripe’s Maryland service area will be joining the existing RCN system in Maryland. Our robust fiber-rich network assets will allow us to deliver even more communications services to customers in Anne Arundel County, offering both residential and business customers new products and services to enhance the suite of products Broadstripe already offers. Our immediate focus will be on continued excellence and customer service support. We also expect to leverage the best practices we offer today from our family of companies to continue to provide current Broadstripe customers with the best services possible after a short transition to RCN is completed.

Who is RCN?

RCN is an award-winning broadband communications company that offers a full suite of Internet, TV, and Phone services for residential and business customers though its state-of-the-art, high-capacity, hybrid fiber-optic network. Since its launch, RCN has offered customers a real choice in entertainment and communications services. RCN currently delivers fast Gig internet up to 940Mbps, and is backed by outstanding local customer and technical support, in the communities of Boston, Chicago, the Lehigh Valley and Philadelphia, Pennsylvania, New York, and Washington, D.C.

What does this mean for current Broadstripe customers?

Our highest priority is continued customer satisfaction, and that includes taking care of Broadstripe’s loyal base of customers. Following a short transition, RCN expects to continue to build enhanced communications products and services for former Broadstripe customers. RCN’s capital and resources will support an accelerated growth of the existing fiber network and related services.

Will there be any changes to the services provided or changes to customer support?

All existing services and customer support will continue without interruption. RCN will become your service provider** but will communicate with you under the Broadstripe brand for a limited time as we complete the transition of operations to RCN. During this time, you will continue to receive quality services you have enjoyed from Broadstripe. If any changes are made in the future, we will communicate in advance.

How long before Broadstripe customers see the benefit of this acquisition?

We are committed to integrating current WOW! customers as quickly as possible into the RCN family following the completion of the acquisition so customers have access to an innovative and broader set of products and services in the future. Our goal is to provide current WOW! customers with top-notch communications services for Internet, TV, and Phone and customer support.

Will my existing Internet, TV, and/or Phone services change as a result of this acquisition?

Your existing services will not immediately change. RCN is committed to ensuring a seamless transition of existing Broadstripe customers to RCN following the close of this acquisition.

Will my TV Channel lineup, Internet Speeds, or other services change?

We do not currently have any plans to make any changes to your services immediately following this acquisition. However, RCN is conducting a comprehensive review during the transition period, and will provide you notice of any changes to your services, rates, and conditions should they occur.

Will RCN taking over Broadstripe cause my current package prices to go up or down?

We are committed to giving customers the best value and service. Our long-term focus is to introduce new offers featuring greater value and convenience for Broadstripe customers. Current package prices and promotions will remain the same and, if any changes are made in the future, we will communicate in advance. ***

How long will the transition take?

We want the transition to be as smooth as possible, so it will take several months for the transference of systems to occur. We will provide you with more information as we make progress.

Will Broadstripe customers continue to receive bills from Broadstripe?

Yes, Broadstripe customers will continue to receive bill statements and other communications using the Broadstripe brand immediately following the acquisition.

Will there be any changes to customer support?

We will maintain the same high level of support you have been enjoying. Following a short transition period, we anticipate taking advantage of our existing resources to provide even broader support hours.

What number do I call for support?

You will continue to call the numbers you have been calling during the transition. For Customer Service, Billing or Service, please call:

Anne Arundel, MD: 410-987-9300

Where do I send my payment?

You will continue to send your payment to the same address you have been sending it to:

Anne Arundel / Millersville
BROADSTRIPE
PO BOX 62436
BALTIMORE, MD 21264-2436

Do I need to change my autopay?

No, you do not need to do anything with your autopay. It will process on your scheduled date. No need to change or contact your bank/credit card company.

What does this mean for WOW! business partners?

We have a best-in-class network of partners and look forward to welcoming WOW! partners to our network. Partners will realize several benefits as RCN expands on WOW!’s existing capabilities in the long-term, including the addition of advanced product offerings.

**Except for customers receiving Emergency Broadband Benefit (EBB) discounts. Customers participating in the EBB program will continue to receive internet from Broadstripe for a transition period. All other services, including non-EBB internet services, will be offered by RCN using a WOW!-associated brand name, or using the Broadstripe powered by RCN name.

*** RCN will honor all applicable WOW promotional terms and conditions effective as of November 1, 2021 for the duration of the transition period.

*Internet download speeds may vary and are not guaranteed. Observed speeds may vary based on device connection & other factors outside of RCN’s control. Gig Internet offers speeds up to 940 Mbps. See rcn.com/yourspeed for why speeds may vary. Certain equipment may be required to receive Gigabit speeds up to 940 Mbps. RCN substantiates that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. High-speed modem required for RCN High-Speed Internet service.If a data outlet is needed, an additional outlet fee may apply in addition to applicable installation fees. Actual speeds may vary; stated speeds are up to subscribed to/stated speed and are not guaranteed. The actual range and reliability of a wireless network is affected by a number of factors. Downstream data speed may be affected by whether the data accessed is cached or non-cached; Internet-related factors, such as the location and configuration of each accessed server; internal network factors, including customer compliance with RCN usage policies set forth in the acceptable usage policy; the level of overall traffic; and the customer’s computer configuration. RCN's FCC Network Management Disclosure makes available information regarding our network management practices and the performance and commercial terms of our Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission (FCC).

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Reprinted from www.pcmag.com with permission. © 2021 Ziff Davis, LLC. All Rights Reserved.

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