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How To Use Call Waiting

Call Waiting lets you know someone else is trying to reach you when you are already on the line.

Directions for Activation

  1. A special tone notifies you that a second caller is trying to reach you and allows you to connect with that caller.
  2. Upon hearing the tone, press the receiver or flash button once.
  3. This puts the first caller on hold and connects the user to the second call.
  4. To return to the first call, press the receiver or flash button once and release it.
  5. To switch between calls, repeat these steps.

Call Waiting remains active on the line. It may be temporarily disabled if you do not want a call to be interrupted.

To temporarily disable Call Waiting

  1. Pick up the receiver and listen for dial tone.
  2. Press *70.
  3. Listen for three brief tones, followed by a normal dial tone
  4. Dial the telephone number of the person you wish to call. Call Waiting will not interrupt this call.
  5. After hanging up, Call Waiting automatically reactivates.

*The availability of services, pricing and offerings displayed on are for residential NEW RCN customers only. Commercial and business pricing and service offerings differ. Other restrictions may apply. Service offerings are contingent upon RCN verification that the specific address covered by the service request is an RCN serviceable location. Prices do not include taxes, franchise fees or other surcharges. Learn more about taxes and surcharges. Services and pricing are subject to change. All prices exclude taxes, surcharges, fees and equipment. At the end of your promotional period, standard rates apply. Services are subject to RCN’s customer terms and conditions, online shopping terms and conditions, and other applicable terms and conditions.

Not all phone services are available in all areas. Calls to international countries will be rated on a per-minute basis. RCN does not provide Caller ID equipment. Additional charges apply to new or moved phone jacks and may apply to additional cable jacks as well as custom or non-standard installation work. Other restrictions may apply.

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Reprinted from with permission. © 2021 Ziff Davis, LLC. All Rights Reserved.

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