Automatic Call Distribution Support

Call Center Guides

Offered with RCN Business Hosted Voice, Automatic Call Distribution (ACD) helps improve customer interactions and agent efficiency.

About the Guide
ACD Quick Guide - assess and evaluate productivity through real-time status of call queues, calls-in-progress and call wrap-up.
ACD User and Features Guide - a full-featured unified communications tool that enables businesses with multi-line hunt groups (MLHGs) to service more callers with greater ease.
ACD Administrator Guide - a considerable cost-savings to companies with customer support and help desk departments, removing the need for additional on premise hardware.