RNBA is a business trade organization comprised of hundreds of business members with a wide variety of needs. Its purpose is to promote the River North area as a top-of-mind destination for business activity, support local businesses, encourage economic prosperity and improve the quality of life within the community.

The Challenge

Access to reliable high-speed Internet was essential for the association to power its various IP-enabled applications. With no in-house IT staff to setup or manage its communications, RNBA also required on-going consultation, along with quick, effective customer service. This was most apparent when RNBA moved offices the previous year. Operating in a shared work space and using a common equipment room, RNBA needed its equipment to be well organized to ensure seamless access when addressing any issues.

Solution

• Faster Internet delivered via a reliable, fiber-rich network
• Above-and-beyond, highly responsive customer service from a community-oriented team
• Local technical experts and dedicated account manager available 24/7, serving as RNBA’s IT team

Results

• After consulting with RNBA, RCN Business installed a high-speed Internet connection directly into RNBA’s office allowing RNBA to effectively conduct member relations and provide hands-on customer service
• Working closely with RNBA, RCN Business has quickly responded to any inquiries and issues, and insured that downtime was minimal and non-disruptive during a move last year
• RCN Business organized and labeled all equipment and wiring in the shared office equipment room, making it easier to identify its equipment and resolve any issues
• RCN Business impressed RNBA with its community-oriented approach and has become an active member of the association