Download Unified Communications Apps

RCN Telecom Services, LLC, Grande Communications, and Wave Business operate as a single business solutions organization that delivers competitive, mission-critical fiber infrastructure solutions in more than twenty metro areas across the United States.

The Unified Communications solution is a fully managed cloud-based solution delivered over our fiber- rich network customized to fit your organization’s specific needs. Integrating audio, video and web conferencing functionally, our Unified Communications solution is a completely scalable solution that improves productivity and efficiency.

Below are links to help integrate your communications tools:


A video/audio conferencing service where a moderator can initiate a video conference meeting within just a couple of clicks of a mouse and invite from 4 to 300 attendees.

  • Chat
  • Remote Control
  • Annotation
Download ConnectNow ›

CRM Integration

This solution integrates with a wide range of popular Customer Relationship Management (CRM). It includes:

  • Incoming caller Pop-Up window that provides contact info
  • Automated CRM search of this incoming call and open their CRM Profile
  • Click to Dial
  • Integrates with Skype for Business and our Hosted Voice
Download ›

Attendant Console

A professional softphone for operators and receptionists with Outlook/LDAP/XMPP/CRM integration, built-in web browser and e-mailer.

Download Attendant Console ›

Unified Communications & Collaboration Whitepaper

White Paper

Today, businesses of all types and sizes are considering initiating or expanding remote work environments thanks to a mix of technology advancements, changing needs of the organization, and employee work/life balance strategies. In our latest white paper, Unified Communications & Collaboration: Facilitating Teamwork in a Remote World, you'll learn about the factors driving the growth of unified communications, the benefits it brings to businesses that have embraced remote collaboration technology, and some tips for the successful adoption of UCaaS in your organization.

Download the White Paper