We live in a connected world where organizations face challenges to maintain and manage their network portfolio of business services while achieving high levels of customer satisfaction and experience. This makes effective communication critical to business success.
With that being said, there are many ways for you to interact with your employees and customers, all of which may operate across the globe. But even with loads of apps and other technology at your fingertips, the key to effective communication is a strong sense of teamwork. To satisfy this need, look to the latest evolution in business efficiency known as mobile collaboration or, more specifically, business mobility.
Mobile collaboration technology has boomed with the rapid growth of IP-enabled devices in the workplace. You can use this type of technology to transform your business strategy and, in the end, the success of your business. Here are a few ways mobile collaboration can benefit the growth of your business:
No more waiting for an email response or playing phone tag. With mobile collaboration platforms, you gain more access and real-time responses from key decision makers. If your employees work remotely or often travel, incorporating mobile collaboration into your business process can help build rapport similar to a coffee break or chat by the water cooler.
Mobile collaboration provides the opportunity for employees to complete their work more on their terms, whether they are using Wi-Fi at an airport, working from home, or using their mobile phone as a primary channel of communication. This technology-based process creates additional flexibility that you can leverage when recruiting additional talent.
Enhanced Customer Service
When working with customers, it is often beneficial to have relevant information readily available in a secure format. Mobile collaboration with accompanying technology like virtual private network (VPN) allows for safe and quick access to customer data regardless of your employee’s location.
Your network is just as critical as the business mobility enabled through mobile collaboration. To obtain a reliable and secure connection for all your IP-enabled devices within the office, find a provider with a fiber-rich network. To learn more about how RCN can help your business succeed at mobile collaboration, contact us today.