Articles

Articles

Augmented Reality (AR) technology has emerged as a contender to improve customer service and employee experience.
Remote teams can be more successful by enabling new was to collaboration, keeping staff connected, beingware of security threats, and give staff the right tools.
The technological shifts in the workplace, most notably automation, is giving rise to a dynamic and more productive job environment.
Picking the best UCaaS provider for your business comes down to understanding the different services you require and the capabilities of the vendors themselves.
Unified Communications-as-a-Service (UCaaS) provides SMBs with a robust telecommunications system without the significant capital investments required of traditional UC or VOIP solutions.
SD-WAN simplifies the management and operation of a WAN by using software to automate and prioritize traffic routing between WAN sites.
Although online video conferences are becoming increasingly mainstream, not everyone likes having them. Here are four reasons people fear web video conferences, and what you can do to alleviate the stage fright.
The Unified Communications solution is a fully managed cloud-based solution delivered over our fiber-rich network customized to fit your organization’s specific needs.
The impact of technology on modern businesses helps to improve employee morale, performance, productive, and reduces turn-over and burnout.
Over The Top (OTT) services, like Netflix, offer pre-produced movies, shows, and original content that bypass traditional cable, broadcast, and satellite TV.
Learn why small businesses and commercial enterprises are turning to edge computing technology to maximize revenues and productivity.
Cloud-based CRM tools are hosted by a cloud provider. Traditional on-premise CRM packages require customers to host the application on their own servers.
The most common challenges CIOs face in 2020 are cultural, procedural and workflow, and technology adoption. Learn how successful CIOs are overcoming these challenges.
Set your organization apart with personalized customer service. These 5 proven techniques will show you how to better serve (and retain) your customers.
Put Your Online Safety Knowledge to the Test
SD-WAN stands for software-defined wide area network. It is a new approach to managing wide area networks. A WAN is a connection between multiple local area networks (LAN) separated by large geographic distances. Learn more
SSL stands for Secure Sockets Layer, which likely still doesn’t answer your question, but what it does essentially is ensure that the sensitive data of your website's visitors will be protected and transferred over a secure network.
Organizations that use social media to promote their businesses need to understand the importance of getting their profiles verified before some random online impersonator promotes a fake offer or in any way misrepresents them.
Emails sent by companies to their U.S. subscribers reach the inbox only 83% of the time. That means 17% of the emails are cast away, either sent to spam folders or blocked by ISP filters. Learn more about what you can do.
DDoS attacks can be prevented by creating a response plan, hardening network security, installing anti-DDoS software, and ensuring firewall access controls are properly configured.
DevOps allows organizations to create and improve products at a faster pace than they can with traditional software development approaches. Here are the top 10 benefits of a DevOps approach.
Are your business text messages a security risk? Learn how cyber criminals bypass traditional security measures and 5 steps you can take to prevent attacks.
Migrating to the cloud will provide many benefits like increased data storage, scalability, mobility, and cost savings. Here are 4 cloud migration strategies for your small business.
Here are six apps and online marketing tools for small businesses that will help you save time and money.
Here are 5 tips you can use to optimize your website and leverage data to improve the quality of your leads and increase your lead conversion rate.
A successful enterprise mobility strategy offers the right mobile applications, strategies, and services so your business can lower operational costs and increase efficiency. Here are four steps to achieve mobile transformation in your business.
When your office goes green, you’ll not only reduce your carbon footprint, you can reduce your bills as well. Here are 4 green office tips you can take to incorporate eco-friendly initiatives in your office
After a decade in the making, 5G is finally coming. But what is 5G exactly? How does it work? What’ll it cost? How fast is it? Here are five things you need to know about 5G networks.
Customers are no longer satisfied learning about brands solely through traditional advertising. Instead, they want content (such as blogs or social media posts). Here are five reasons inbound (content) marketing will benefit your small business.
Having a little knowledge about your networking devices can help your office run more efficiently and save you money. Here are three quick tips to get the best value and performance out your modem and router.
Don’t let a data bottleneck slow up your network. Here are four steps to assess and improve WAN performance.
Employee retention starts with creating an environment where they feel respected and appreciated. Here are 5 employee appreciation ideas to increase satisfaction and retention among your staff.
Here are 5 ideas to help your small business cut operational costs and save money.
When disaster strikes your business, it’s essential to get operations restored quickly. Here are some elements your IT disaster recovery plan should include.
Debating the pros and cons of working from home and at the office
Here are four reasons why now is the time for businesses to hire more women for STEM jobs.
So how do you earn that love and transform infrequent customers into “regulars”? Here are four tips to get you started.
Technology is often considered the “bad guy” when it comes to work-life balance, but when used right, it can make life a lot simpler and more efficient. Here are 5 apps that will help you improve your work-life balance.
Flexible schedules, working remotely, and the ability to choose work that appeals to them are just a few benefits of the gig economy for employees. But taking advantage of this new culture of the “gig worker” can mean large savings for many businesses.
Hosted Voice solutions offers scalability, flexibility and advanced features that traditional PBX-based telephone systems simply cannot...along with simplified management...not to mention lower operating costs.
The only thing growing faster than an unclaimed jackpot is the rate at which we produce data – text, photos and videos. How you crunch those bytes can have a big impact on your business. Check out this infographic...
Cloud storage offers a virtually limitless amount of space to store all of your company’s data online in the cloud, along with a host of other benefits.
How much bandwidth does your business need? Here are a few questions to help you determine how much internet speed is right for you business.
The old phrase, "Communication is the key to a healthy relationship," also applies to the workplace. Here are four good reasons why a chat app makes sense for even the smallest of small businesses.
Before she joined RCN, Kristell had always taken a great interest in STEM. She shares some of her insights about what the climate was like for her growing up and what some of the new opportunities are for women interested in a career in technology today.
Most business executives agree that customer retention is a key strategic objective and is becoming ever more critical in a digital economy. Learn more
Managing your company’s social media account is work, but with the right tools and strategies in place, the effort you put in can really pay off in the long run. Here are four best practices that will boost the SM in your SMB.
Here are five steps you should take to help your small business maintain a positive cash flow and stockpile cash for when your business needs it (and you will need it).
Many businesses face challenges marketing their products and services on a low budget, but for small businesses this is especially true. Here are five affordable DIY marketing ideas for small business owners.
Ready to put the Internet of Things, Big Data and Artificial Intelligence to work for your home and your office? RCN Business Services can help you operate efficiently and securely.
Customer acquisition can be challenging for small businesses, but there are more methods available to acquire new customers than ever before. In this article, we outline five low-cost ways to get new customers for your business.
Smart homes and connected devices are simplifying everyday life by tracking our behavior and anticipating our future needs. Check out this infographic to see some of the ways the Internet of Things (IoT) is changing our lives.
A business impact analysis is the process of identifying mission critical systems, determining the maximum outage each business function can endure, and assessing the short-term and long-range impact.
If you’re a small business owner, you probably don’t have much free time. But fear not. We’re here with the five key online applications for small businesses, and it’ll just take three minutes of your time to learn about them.
1 minute of downtime costs $15,000. You can minimize and prevent downtime by developing a BIA, increasing security, scheduling backups, and hiring an MSP.
RCN Business was joined by Bloomberg’s Equity Analyst Mandeep Singh to explore emerging trends in cloud analytics and storage and how cloud-based data and Business Intelligence (BI) are impacting companies today. Watch this webinar and gain key insights.
According to a survey by BrightLocal, 93% of consumers read peer reviews, and 60% won’t use a business that gets a thumbs down. So what can you do to boost your online reviews in a world full of trolls and rivals with ghost accounts? Read more
Augmented Reality (AR) technology is changing the way businesses engage with customers and employees. Mass adoption may still be a couple of years away, businesses are utilizing AR for commerce, education and training programs, and marketing campaigns
Most small businesses measure their success by their P&L statements. However, many profitable companies go under because they don’t have the cash on hand to cover their operating expenses. Here are some tips to help maintain a positive cash flow.
An unreliable Wi-Fi connection can mean big hassles for small businesses
Are you ready to put the Internet of Things to work for your home and your office? RCN Business Managed Services can help your office operate safely, securely and efficiently, with a host of smart choices in products, solutions and contract options.
What is edge computing? Basically, it’s a group of local micro data centers that take some of the burden off the cloud, a sort of “regional office” that handles local computing tasks instead of sending it to a central data center a thousand miles away.
Here are a few ways you can spring into action to give life to your database and help your email list grow!
More businesses than ever are falling victim to phishing scams and being deceived into giving away their company’s sensitive information. This article will give tips on how to recognize, report, and avoid phishing attacks.
Digital transformation is the transformation of business models and processes to fully utilize digital technologies to bring products to market, reshape customer value propositions, and revolutionize the workflow within organizations.
RCN Business can support your business with our Managed Security solution which is designed to offer additional network security protections.
It’s time to take advantage of a software-defined wide area network for your business. Read on to find out how SD-WAN can help you increase your profits, improve your customer service, and increase employee productivity.
Find out how RCN Business can help your business get the most out of artificial intelligence and machine learning solutions today.
A managed Wi-Fi service solves the challenge of providing dependable, scalable, instant, and constant connectivity for your business. Read on to learn more.
There are many challenges to safely implementing a BYOD policy within your organization, including physical security, file sharing, and device digital security.
2017 was another innovative and award-winning year for RCN Business Services. We made advances with products like AWS and managed security and expanded our footprint to deliver services for the way successful businesses need them today.
Small business owners will benefit by learning about and implementing the four tech trends of 2018 based on the continual increase in the use of technology.
Cyber threats are changing, and solely securing data is no longer an option. Learn how Managed Security Solutions can secure your company’s data at the network level.
Learn about the forms of redundancy in a network and what to your business should look for in your Ethernet services provider’s network.
Cloud computing is changing the way enterprises operate by decreasing cost while increasing functionality and more! Learn about the other benefits here:
Work in the healthcare industry and want to reduce cost and improve quality of care? RCN Business joined forces with Bloomberg's William Wong to give you insight into how artificial intelligence and big data can help.
Security risks to your business network require you to take preventative measures by conducting a threat audit. To do so effectively, you need to identify the vulnerabilities within your networking infrastructure.
Mobile collaboration can bring great benefits to a business in any industry. Read how having business mobility can contribute to the success of your business.
You can obtain a simplified business communications system by integrating your PBX phone with business trunks. Learn how to modernize your business.
Discover the details behind the new networking technology impacting business today, SD-WAN, and why your business should want to implement this software.
The top 7 cyber security threats in 2020 include phishing attacks, network probes, brute-force cracking, drive-by downloads, DDoS attacks, advanced persistent threats, and ransomware.
A checklist for evaluating ethernet solutions to meet all of your business communications needs. Learn more!
Learn about ways that SIP trunks can improve business communications. Read more.
Guide to choosing the right internet speed to meet your business needs. Learn more!
In today’s world of VoIP, there are two basic phone system architectures to consider, a premises-based IP-PBX and a cloud-based or hosted system. Each of these options has advantages and disadvantages...
As businesses expand their networks with new applications and users, they often have a need for higher speed and improved performance from their Internet access service.
Making the switch to an Ethernet-based technology doesn’t have to be a daunting task. Use this guide to help you find the perfect solution for your business needs.
Bypass the public Internet, avoid slow downs on your network and cyberattacks - with Ethernet technology for connecting to cloud applications. Learn more!
The different types of network redundancies include multiple spanning trees (MST), ring networks, diverse trunking, and Multi-Protocol Label Switching (MPLS).
RCN Business provided a custom communications solution with Ethernet to increase scalability and reliability for a large regional airport system in Pennsylvania. See Ethernet in action!
RCN delivers MEF-certified Ethernet services to businesses of all sizes at a higher quality and reliability than our competition.
RCN’s wholly-owned fiber network provides a number of valuable benefits for your business no matter the size, and they won’t leave you disappointed.
Learn about the benefits of switching to a cloud computing service and how RCN Business can help grow your business with this new technology. Learn more.
AWS Direct Connect customers can now link to AWS Direct Connect locations using RCN Business’ reliable, high-performance network. Learn more!
Consider migrating to the Cloud. Lower costs, scalability, mobility, simpler upgrades, and business continuity are advantages. Explore more with RCN Business
Should your business switch to a fiber-based data connection from rcn business? Learn more.
Guide to understand what you should be looking for in an Internet service provider for your small business. Learn more!
RCN Business was recognized for having the highest ratings for overall satisfaction and value in Internet services by PCMag readers. Learn more
Faster internet benefits small businesses by increasing usage of the cloud, promoting effective collaboration, supporting telecommunications, increasing scalability, and providing peace of mind.
PRI and SIP Trunking are two different methods to connect your business to a regional telephone network. So what’s the difference?
With RCN Business Office Mobility you make calls from a smartphone or a computer while giving the appearance of operating from your office. Learn more!
A small business network, also called a Local Area Network (LAN) allows companies to perform a variety of functions and it is relatively easy to set up. Learn more!
Gain savings inherent in combining voice and data networks into one converged Ethernet network. RCN Business can help!
Learn more about business broadband and how investing in a high-speed Internet service can help boost your business productivity and efficiency. Learn more.
Choosing a small business phone system is an important decision Learn how RCN Business can help select the best option to maximize business potential. Read more.
Learn about the three essential factors you should carefully consider before selecting the best business VoIP provider for your industry. Read more.
Using these top technology trends provided by RCN Business, you can establish effective communication in business and become a stronger competitor in your industry. Read more.
A business’s high-speed Internet can potentially impact the bottom line. Learn how a high-speed connection can support business initiatives. Learn more.
Guide to choosing the right internet speed to meet your business needs. Learn more!