Grow Your Business by Shifting from Customer Satisfaction to Customer Experience
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RCN Business
RCN Business Insider
August 2018
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Grow Your Business by Shifting
from Customer Satisfaction to
Customer Experience [White Paper]

Grow Your Business by Shifting
from Customer Satisfaction to
Customer Experience
Research finds that it’s much less expensive to retain existing customers than to find new ones. Then why do many companies ignore retention efforts? See how changing focus from customer satisfaction to customer experience can positively impact your efforts to grow your business?

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4 Telltale Signs that You Should Update Your Business Wi-Fi Customer Center
4 Telltale Signs that You Should
Update Your Business Wi-Fi
A slow or unreliable wireless connection or network isn’t just an annoyance, it’s bad for business. It leads to less productivity and lost revenue. Here are some telltale signs that it’s time to give your office Wi-Fi an upgrade.
GET BETTER Wi-Fi!
The Real Cost of Downtime
RCN Business Launches WDM –
Wavelength Division Multiplexing
RCN Business Launches WDM –
Wavelength Division Multiplexing
RCN customers now have more control over their network with the launch of WMD. WDM is a technology that simultaneously transmits a number of signals into a single fiber using different wavelengths. Our WDM provides high-speed, reliable and secure end-to-end connectivity with up to 100 Gigabits between locations and data centers.
Here’s How
Tradeshows & Events

Tradeshows & Events
Tradeshows and events are invaluable for learning more about your industry, finding new customers, discovering new technologies and much more. Click the link below to see a list of business-related tradeshows and events in your area.


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Partnership  •  Choice  •  Technology
These fundamental tenets guide how we here at RCN Business approach the
sales process, address our customers, and support our products and services.
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