Q. What is 4K?
A. 4K resolution, also called Ultra HD, UHD, or simply 4K, refers to programming and televisions that provide a higher resolution than High Definition. 4K TVs and programming deliver roughly 4 times the number of pixels on the screen than regular HD, which results in clearer pictures. The extra pixels also allow more opportunities for nuanced colors and create a higher level of picture quality.

Q. How do I get 4K with RCN?
A. Ultra High Definition (UHD), also known as 4K viewing, is currently available to RCN Digital TV customers. Watching programs in 4K quality requires a few things – a 4K TV (customer owned) and a source that provides content in Ultra HD / 4K. RCN equipment powered by TiVo (Arris MG2 set-top box) is capable of delivering 4K resolution programs to your TV. If you have a 4K television set and a 4K capable set-top box from RCN, you can view 4K content. To watch 4K shows available through streaming services you’ll also need an internet connection and a separate streaming subscription (like Netflix). A 4K technology fee of $7.95/month is required to view and receive 4K content linear channels and is not included in packages or pricing.

Q. How do I know if my TV is 4K?
A. Your TV user manual should contain information based on the make & model. You can also conduct a web search using your TV’s make and model to determine if it is 4K capable. Note that Netflix Ultra HD 4K streaming may only be available on specific TV models. Please consult your TV's user manual or your device manufacturer to see if your TV supports 4K.

Q. What is 4K content?
A. Everything becomes clearer with 4K. From on-demand movies, shows and events to Netflix, YouTube, live sports, and more, RCN’s 4K set-top box puts the highest resolution programs in your living room. Currently, RCN offers eight 4K 7 channels, with plans to offer more 4K channels in the future.

Q. Where can I find 4K content?
A. Today, 4K programming is becoming available as TV networks begin releasing more 4K shows and sports. RCN currently offers 7 channels dedicated to 4K content. Netflix, YouTube and other streaming services already provide a variety of shows and movies in 4K or “Mastered in 4K”, which can be accessed directly on your 4K TV. You may need an additional subscription from these streaming services to access their 4K content – please contact streaming providers directly for more info on subscription levels. For example, see current 4K shows on Netflix.

Q. What 4K channels does RCN offer?

Q. What channel number are each located?

1500     UHD1 UHD
1501     C4K360 UHD
1506     The Country Network UHD
1511     Insight UHD
1516     Travel XP UHD

1517     NatureVision TV
1518     NASA UHD
1525     4K Event Channel
1526     4K Event Channel

Q. Do these 4K channels cost more per month? How much?
A. 4K channels are included on the Signature Digital TV tier. An additional $7.95/mo. 4K technology fee is required.

Q. How do I upgrade to get these 4K channels? What do I need?
A. A 4K television, 4K set-top box, internet service (25MB or < recommended), a subscription to the necessary level of video service and the $7.95/mo. 4K technology fee is required. Customers who do not have the NEW TiVo Experience and want to add 4K will need to upgrade all TiVo boxes in the home.

Q. What set-top boxes are 4K capable?
A. Six-tuner DVR powered by TiVo (MG2 only) for primary TV. For additional outlet, 4K TiVo Mini (Mi4 only).

Q. Can I record 4K on my DVR?
A. Yes. Remember that 4K content is much richer than HD and will take up more space.

Q. Will RCN offer a playlist feature?
A. As more 4K content becomes available from networks & other sources, the RCN TiVo interface and its intuitive search & record functions will make it easy for customers to locate & organize 4K content.

*The availability of services, pricing and offerings displayed on www.rcn.com are for residential NEW RCN customers only. Commercial and business pricing and service offerings differ. To receive 4K features and benefits, a 4K television, a 4K compatible converter & remote and an internet connection are required. 4K content is limited to the programming provided to RCN in 4K format by the content provider. RCN offers 4K-compatible set-top boxes for an additional monthly fee. An additional 4K technology fee of $7.95/month is required and is not included in packages or pricing. Channel locations and availability are subject to change. Leased equipment must be returned to RCN if service is canceled. More information on returning equipment. TiVo© and the TiVo logo are trademarks or registered trademarks of TiVo Inc. and its subsidiaries worldwide. A separate subscription to individual streaming service is required to view 4K content from that streaming service. Netflix is a registered trademark of Netflix, Inc. YouTube is a registered trademark of Google Inc. All other trademarks are the properties of their respective owners. Other restrictions may apply. Not available in all areas.

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Reprinted from www.pcmag.com with permission. © 2017 Ziff Davis, LLC. All Rights Reserved.

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