Frequently Asked Questions About TiVo

TiVo Premiere FAQs

What is TiVo Premiere?

TiVo Premiere is much more than a DVR. It’s a cable box, a web box, a movie box, and a music box – all wrapped into one amazing, easy-to-use device. Imagine everything you love from TV, the web and RCN On Demand brought together in one place, all easy to search and explore. With TiVo Premiere, you’ll never miss your favorite shows again. It lets you control live TV or recorded shows with pause, rewind, fast-forward, instant replay, slow motion and the new 30-second scan. You can even record two shows at once with the TiVo Premiere, while watching a previously recorded 3rd show.

Why is a TiVo Premiere better than an HD DVR?

An ordinary DVR records about 20 hours of HD. Before long, it’s erasing stuff to make room. TiVo Premiere, by contrast, gives you up to 45 hours of HD programming – ample space to capture all the shows you want. Additionally, TiVo Premiere has so many additional features and applications, you will be provided with endless content and possibilities.

How do I get TiVo Premiere from RCN?

You must be serviceable by RCN and order any Digital TV and High-Speed Internet bundle from RCN. Click here to shop RCN Bundles.

What do I need to get TiVo Premiere from RCN?

You’ll need our Digital TV service to power your TiVo Premiere. Also, you’ll need RCN High-Speed Internet, along with either an in-home wireless network or a hard-wired Internet connection. If you wish to connect your TiVo Premiere to your wireless network, you must also have either a MoCA bridge or a TiVo Wireless Network Adapter, both of which you can get through RCN.

Why do I need RCN Internet to get TiVo Premiere from RCN?

We need to make sure your Internet connection is fast, reliable and secure. By providing that connection, we’ll be able to guarantee its quality as well as your satisfaction. We’ll also be able to diagnose and provide a rapid resolution for any problems that might occur.

Does TiVo Premiere support high definition programming? Standard definition programming?

Like the crisp detail, brilliant colors, and eye-opening quality of HD programming? Perhaps you’re an action-movie aficionado? Or maybe you just want to get the most out of your HDTV? Rest assured, TiVo Premiere provides full 720p, 1080i and 1080p support, so you’ll see all the action, and all the pageantry, in all its intended glory. Haven’t upgraded to an HDTV yet? Don’t worry, TiVo Premiere also supports Standard Definition programming.

What’s the programming storage space on the RCN TiVo Premiere?

The TiVo Premiere has a 320GB hard drive providing up to 45 hours of high definition programming storage space or up to 400 hours of standard definition programming storage space. Actual hours of programming will vary based on the bit-rates at which your programming is recorded.

Can I get RCN On Demand with TiVo Premiere?

Yes, with TiVo Premiere from RCN, you’ll have access to thousands of movies and FREE On Demand content. However, you can only get access to RCN’s On Demand selections through a TiVo Premiere from RCN. A retail TiVo Premiere will not support RCN On Demand.

What applications are available on the RCN TiVo Premiere?

  • RCN On Demand – Over 10,000 hours of programming
  • You Tube – Access to the world’s largest video sharing website
  • Live 365 – 5,000+ internet radio stations
  • One True Media – Share home movies with friends and family
  • Music Choice – Music videos and interviews
  • PodCaster – Listen to your favorite audio podcasts
  • Pandora® – Create custom Internet radio stations
  • Photo bucket – View photos and slideshows
  • AOL ON – Stay current with the best HD videos from entertainment, technology, news and culture
  • Games such as Rock Swap, Quiz Masters, Kaboom!, Blackjack, sameGame, Wordsmith, and Skull & Bones
  • Stream music and photos from any home network and the web
  • Schedule recordings online or with any device –phone, tablet or PC
  • FREE TiVo® App for iPad, iPhone, and Android phones and tablets (including Kindle Fire) lets you search, browse, discover and share without ever interrupting what you’re watching

How many shows can I record on the TiVo Premiere?

You can record two shows simultaneously while watching a 3rd previously recorded show!

Can I enjoy multi-room viewing with the RCN TiVo Premiere?

Yes, if you purchase a RCN TiVo Premiere and additional RCN TiVo Previews, you can network them for multi-room viewing. Your RCN TiVo Premiere can stream content to your RCN TiVo Preview in another room. To stream wirelessly, you will need either a MoCA Bridge or a TiVo Wireless Network Adapter, both of which are available through RCN.

Can I link my RCN TiVo Premiere and my retail TiVo together for multi-room viewing?

Yes. In order to accomplish this, you will need to contact TiVo Customer Support, which can be reached by calling 877-367-8486.

What is the difference between the RCN TiVo Premiere and the TiVo Premiere that I can pick up at any electronics retail store?

Only TiVo Premiere from RCN gives you DVR capabilities, access to one of the world’s largest On Demand libraries, and seamless integration with your Cable and Internet provider. You can also save money by bundling your TiVo with RCN Digital TV and Internet, plus save time and hassle through RCN professional installation and all services bundled on a single bill. Additionally, by renting your TiVo Premiere from RCN, if anything happens, we will fix or replace it. Here is a breakdown of the cost incurred by a customer who purchases the TiVo Premiere at a retail outlet (instead of purchasing the TiVo Premiere through RCN):

  • TiVo + Wireless Adapter + Lifetime Fee = $750 upfront
  • No Access to thousands of RCN ON Demand Programming Choices
  • Requires customer self installation
  • If your retail TiVo breaks outside the warranty, you can spend upwards of $170 to get it repaired via a third-party.

The choice is easy, get the RCN TiVo Premiere to save money, time and hassle, as well as enjoy endless content and possibilities.

What is TiVo Desktop Plus software and how do I get it?

TiVo Desktop Plus (for a fee) allows you to transfer shows from your TiVo DVR to your PC and also lets you enjoy your music, photos and web videos on your television. You can also transfer shows to your portable devices such as your smartphone or tablet. Learn more and download TiVo Desktop Plus software for your PC.

TiVo Whole Home Bundle FAQs

What is a TiVo Whole Home Bundle?

The TiVo Whole Home Bundle consists of two boxes – the TiVo Premiere Q and a TiVo Preview. The TiVo Premiere Q has 4 tuners and can record 4 shows at once. The TiVo Preview will be connected to a different television and can use one of the 4 tuners to record a show. You can view all recorded shows on either the TiVo Premiere Q or the TiVo Preview. The TiVo Whole Home Bundle allows multi-room viewing. You can watch a recorded show in one room, while someone else is watching live television or a recorded show in a different room.

What is the difference between a TiVo Whole Home Bundle and a TiVo Premiere?

The TiVo Whole Home Bundle includes 1 TiVo Premiere Q and 1 TiVo Preview for multiple-room viewing. You can take the TiVo experience with you to any room in your home! In addition to all of the great existing TiVo Premiere functions, you will be able to enjoy the following with your TiVo Whole Home Bundle:

  • Record or download shows on the TiVo Premiere Q and stream to any TiVo Preview in your home.
  • Begin watching your recorded program in one room and finish in another.
  • The TiVo Premiere Q has 4 tuners – so you can watch live TV while recording up to an additional 3 programs at once. Or, record four programs while viewing a previously recorded program!
  • The TiVo Whole Home Bundle has more storage than the Premiere: 500 GB. It can record up to 75 hours of high definition programming or 600 hours of standard definition programming.

Note: RCN TiVo Whole Home Bundle requires RCN internet service. Actual hours of programming will vary based on the Bit-Rates in which your programming is recorded.

How do I get a TiVo Whole Home Bundle from RCN?

You must be serviceable by RCN and order any Digital TV and High-Speed Internet bundle. Click here to shop RCN Bundles.

What do I need to get a TiVo Whole Home Bundle from RCN?

You’ll need our Digital TV service to power your TiVo box. Also, you’ll need RCN High-Speed Internet, along with an in-home hard-wired Internet connection. Streaming content between multiple TiVo devices using wireless is not supported.

Why do I need RCN Internet to get a TiVo Whole Home Bundle from RCN?

We need to make sure your Internet connection is fast, reliable and secure. By providing that connection, we’ll be able to guarantee its quality as well as your satisfaction. We’ll also be able to diagnose and provide a rapid resolution for any problems that might occur.

What’s the programming storage space on a TiVo Whole Home Bundle?

The TiVo Whole Home Bundle has a 500GB hard drive providing up to 75 hours of high definition programming storage space or up to 600 hours of standard definition programming storage space. Actual hours of programming will vary based on the bit-rates at which your programming is recorded.

Can I get RCN On Demand with a TiVo Whole Home Bundle?

Yes, with TiVo Whole Home Bundle from RCN, you’ll have access to thousands of movies and FREE On Demand content. However, you can only get access to RCN’s On Demand selections through a TiVo Whole Home Bundle from RCN. A retail TiVo will not support RCN On Demand.

What applications are available on a RCN TiVo Whole Home Bundle?

  • RCN On Demand – Over 10,000 hours of programming
  • You Tube – Access to the world’s largest video sharing website
  • Live 365 – 5,000+ internet radio stations
  • One True Media – Share home movies with friends and family
  • Music Choice – Music videos and interviews
  • PodCaster – Listen to your favorite audio podcasts
  • Pandora® – Create custom Internet radio stations
  • Photo bucket – View photos and slideshows
  • AOL ON – Stay current with the best HD videos from entertainment, technology, news and culture
  • Games such as Rock Swap, Quiz Masters, Kaboom!, Blackjack, sameGame, Wordsmith, and Skull & Bones
  • Stream music and photos from any home network and the web
  • Schedule recordings online or with any device –phone, tablet or PC
  • FREE TiVo® App for iPad, iPhone, and Android phones and tablets (including Kindle Fire) lets you search, browse, discover and share without ever interrupting what you’re watching

How many shows can I record at once on a TiVo Whole Home Bundle?

You can record 4 shows simultaneously while also watching a pre-recorded 5th show.

What if I want 4 tuners but only have 1 television?

Instead of purchasing the TiVo Whole Home Bundle with 1 TiVo Premiere Quad and 1 TiVo Preview, you can purchase only the TiVo Premiere Quad.

Can I enjoy multi-room viewing with a RCN TiVo Whole Home Bundle?

Absolutely! When you purchase a TiVo Whole Home Bundle, you will get a TiVo Premiere Quad and a TiVo Preview. The TiVo Premiere Quad has 4 tuners and can record 4 shows at once. The TiVo Preview will be connected to a different television and can use one of the 4 tuners to record a show. You can view all recorded shows on either the TiVo Premiere Quad or the TiVo Preview. The TiVo Whole Home Bundle allows multi-room viewing. You can watch a recorded show in one room, while someone else is watching live television or a recorded show in a different room.

Can I take my RCN TiVo Whole Home Bundle content on-the-go?

Yes, you can use the TiVo Desktop application to download TiVo content onto your laptop, PC, tablet, or mobile device.

Can I link my RCN TiVo and my retail TiVo together?

Yes. In order to accomplish this, you will need to contact TiVo Customer Support, which can be reached by calling 877-367-8486.

What is the difference between the RCN TiVo Whole Home Bundle and the TiVo Premiere 4 that I can purchase at an electronics retail store?

Only TiVo Whole Home Bundle from RCN gives you DVR capabilities, access to one of the world’s largest On Demand libraries, and seamless integration with your Cable and Internet provider. You can also save money by bundling your TiVo with RCN Digital TV and Internet, plus save time and hassle by having us handle the installation and have the services bundled on one bill. Additionally, by renting your TiVo Whole Home Bundle from RCN, if anything happens, we will fix or replace it.Here is a breakdown of the cost incurred by a customer who purchases a TiVo Premiere 4 at a retail outlet (Instead of purchasing the RCN TiVo Whole Home Bundle through RCN):

  • TiVo Premiere 4 + TiVo Premiere + Wireless Adapter + Lifetime Fees = $1500 upfront
  • No Access to Thousands of RCN ON Demand Programming Choices
  • Requires customer self installation
  • If your retail TiVo breaks outside the warranty, you can spend upwards of $170 to get it repaired via a third-party.

The choice is easy, get the RCN TiVo Whole Home Bundle to save money, time and hassle, as well as enjoy endless content and possibilities.

What is TiVo Desktop software and how do I get it?

TiVo Desktop allows you to transfer shows from your TiVo to your PC and also lets you enjoy your music and photos on your television. TiVo Desktop Plus (for a fee) also allows you to transfer shows to your portable devices and transfer web videos to your TiVo box. You can learn more and download TiVo Desktop software from www.tivo.com.

Upgrade to Whole Home Bundle FAQs

How do I upgrade from a TiVo Premiere to the TiVo Whole Home Bundle?

If you currently have a TiVo Premiere, and wish to upgrade to the TiVo Whole Home Bundle, call customer service at 1-800-RING-RCN and they will be happy to assist you. You will then have a technician come to your home to install your TiVo Whole Home Bundle and remove your TiVo Premiere.

If I already have a TiVo Premiere, can I transfer my recorded programming and settings to my TiVo Whole Home Bundle?

Unfortunately, RCN is unable to transfer your recorded programming from your TiVo Premiere to your TiVo Whole Home Bundle. You have the option to keep your TiVo Premiere along with the TiVo Whole Home Bundle; you will then be able to transfer non-copy-written content to the TiVo Whole Home Bundle, and stream the copy-protected content.

If I upgrade from a TiVo Premiere to a TiVo Whole Home Bundle, will my TiVo Premiere Season Passes automatically transfer to my TiVo Whole Home Bundle?

No, this does not occur automatically; however, if you register your RCN TiVo Premiere online at http://www.tivo.com, you will be able to transfer all of your Season Passes to your new TiVo Whole Home Bundle.

What is the cost to upgrade to a TiVo Whole Home Bundle?

The RCN TiVo Whole Home Bundle is only $29.99/month.

Can I keep my TiVo Premiere and also get a TiVo Whole Home Bundle for a total of 6 tuners?

Yes, you can keep your TiVo Premiere and add a TiVo Whole Home Bundle for multi-room functionality. If your TiVo Premiere currently has a wireless set-up, it must be converted to a hardwire installation. The TiVo Premiere will then be able to stream or transfer content from the TiVo Whole Home Bundle. Additionally, the TiVo Preview will be able to stream from the TiVo Premiere Quad or the TiVo Premiere. This set-up requires a MoCA Bridge (ECB).