Policies and disclaimers
Please be aware of the following Policies & Disclaimers regarding our products, services, and website.
Government, Business, and Regulatory
FCC Public Inspection Files
FCC Employment Reports
Tax Definitions
Tariff Documents
- Astound Broadband CA Schedule 1 Tariff
- California – U-6640-C Annual Compliance with Pub. Util. Code § 489(a), Annual Tariff Filing 202101 COV
- California – U-7169-C Annual Compliance with Pub. Util. Code § 489(a), Annual Tariff Filing 202101 COV
- California – U-7184-C Annual Compliance with Pub. Util. Code § 489(a), Annual Tariff Filing 202101 COV
- (Grande) Interstate Carrier Switched Access Tariff – 070121
- Illinois Tariff No. 1
- Illinois Tariff No. 3
- Indiana Tariff No. 1
- Massachusetts Tariff No. 1
- Pennsylvania Tariff No. 1 (Philadelphia area)
- Pennsylvania Tariff No. 2 (Philadelphia area)
- Pennsylvania Tariff No. 5 (Philadelphia area)
- Pennsylvania Tariff No. 2 (Lehigh Valley area)
- Pennsylvania Tariff No. 4 (Lehigh Valley area)
- Pennsylvania Tariff No. 5 (Lehigh Valley area)
- Pennsylvania Tariff No. 6 (Lehigh Valley area)
- Pennsylvania Tariff No. 7 (Lehigh Valley area)
- Maryland Tariff
- New York Local Exchange Tariff
- Texas (Grande) Intrastate Swtiched Access Price List – 070121
- Texas Local Exchange Tariff
- Texas Tariff (Houston area)
- Washington DC Tariff No. 1
Rate Cards
- California Rate Card
- Chicago Rate Card
- Chicago North Rate Card
- Delaware County, PA Area Rate Card
- Evansville Rate Card
- Lehigh Valley Area Rate Card
- Luzerne County Area Rate Card
- Massachusetts Rate Card
- New York City Area Rate Card
- Oregon Rate Card
- Texas Rate Card – Houston
- Texas Rate Card – All Other Areas
- Washington Rate Card
- Washington DC, Virginia, Maryland Rate Card
Security
Legal / Law Enforcement
Transparency in Coverage
Contract Terms
Deposits
Web
Social Media
Internet
Cable TV
Mobile
Home Phone
Mobile App
DMCA Policy
*Internet speeds may vary & are not guaranteed. Certain equipment may be required to reach advertised speeds. DOCSIS 3.1 modem with 2.5GE physical LAN port is required for 1 Gigabit speeds and higher. See astound.com/yourspeed for why speeds may vary. To view Astound’s FCC Network Management Disclosure see astound.com/policies-disclaimers. Modem required for Internet service. No contract required. Subject to availability. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures.
Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.
Availability of channels, packages, speeds, TV tiers and other offerings may vary by location and are subject to change. Additional fees apply for taxes, surcharges, equipment, activation and installation that are not included as part of the package and are subject to change.