RCN Home |  RCN Metro |  RCN Small Business 
Can I get RCN service?
  Shop Online  |  Special Offers  |  Internet  |  Cable TV  |  Phone  |  Webmail  |  My RCN  |  Company  |  Contact  |  Help  
Can I get RCN service?

Privacy  |   Identify Your Callers  |   Forward Your Calls  |   Make Dialing Easier  |   Messaging  |   Distinctive Ringing  |   Per Use Features  |   Make Yourself Available While You're On The Phone


Call Forwarding Variable
Directions for Activation:
1. Lift receiver and listen for a dial tone
2. Dial *72 (1172 for rotary or pulse-dialing telephones)
3. Listen for dial tone
4. Dial number where you would like your calls transferred
5. Let the phone ring
6. After the phone is answered, you must keep the connection for at least six seconds
7. If no one answers or the line is busy, hang up
8. Immediately repeat this process from the beginning
9. When you hear two short tones, Call Forwarding is in effect
 
Confirm Call Forward Variable is Active:
1. After turning this feature on, redial the code *72 (1172 for rotary or pulse-dialing telephones)
2. Listen for two short tones which indicates that the feature is active
3. Or, call your number from another telephone line, to confirm calls are being forwarded correctly
 
Directions for Deactivation:
1. Lift receiver and listen for a dial tone
2. Dial *73 (1173 for rotary or pulse-dialing telephones)
3. Listen for two short tones and a recording that indicates this feature has been deactivated

Back to Top

Select Forward
To Add Numbers to Your List:
1. Dial *63 (1163 for rotary or pulse-dialing telephones)
2. An announcement will inform you that your Select Forward service is either "ON" or "OFF"
3. A recording will ask you to enter the number to which your calls will be forwarded
4. Listen for confirmation announcement and follow instructions carefully
 
To Add the Last Incoming Telephone Number to Your List:
1. Hang up after receiving the call
2. Before receiving another call, pick up the receiver and dial *63 (1163 for rotary or pulse-dialing telephones)
3. A recording will ask you to enter the number to which your calls will be forwarded
4. Listen for confirmation announcement and follow instructions carefully
 
To Cancel Select Forward:
1. Lift receiver and listen for a dial tone
2. Dial *83 (1183 for rotary or pulse-dialing telephones)
3. A recording will ask you to enter the number to which your calls will be forwarded

Back to Top

Ultra Call Forward
Procedure for Activation:
1. Dial 1.877.ULTRA.CF (1.877.858.7223)
2. When you hear the dial tone, dial one of the following PIN numbers:
ULTRACA (858.7222) San Francisco
ULTRA01 (858-7201) Chicago
ULTRALA (858.7252) Los Angeles
ULTRAMA (858.7262) Massachusetts
ULTRANY (858.7269) Manhattan, NY
ULTRAPA (858.7272) Allentown, PA & Leigh Valley
ULTRASP (858.7277) Maryland, DC, and Virginia customers
ULTRAPH (858.7274) Philadelphia
ULTRAQN (858.7276) Queens
ULTSENY (858.7369) Southeast, NY
3. Listen to the recording and follow the instructions carefully
4. When prompted for a "feature code", please dial *72 followed by the pound sign.
5. Continue follwing the recording instructions.
 
Procedure for Deactivation:
1. Dial 1.877.ULTRA.CF (1.877.858.7223)
2. When you hear the dial tone, dial one of the following PIN numbers:
ULTRACA (858.7222) San Francisco
ULTRA01 (858-7201) Chicago
ULTRALA (858.7252) Los Angeles
ULTRAMA (858.7262) Massachusetts
ULTRANY (858.7269) Manhattan, NY
ULTRAPA (858.7272) Allentown, PA & Leigh Valley
ULTRASP (858.7277) Maryland, DC, and Virginia customers
ULTRAPH (858.7274) Philadelphia
ULTRAQN (858.7276) Queens
ULTSENY (858.7369) Southeast, NY
3. Listen to the recording and follow the instructions carefully

Back to Top

 

Need help with your Phone service? Visit RCN Phone Help.
Tell your friends about us and get a discount on your next bill.


 
 
Careers | Investor Relations | Policies & Disclaimers | Privacy Policy
 
©2008 RCN Corporation. All rights reserved