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We’re Enhancing Your Security
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We're Enhancing Your Security
April 10, 2013
To improve service quality, reliability and security, we will encrypt our digital cable signal
Thank you for choosing RCN for your entertainment and communications services.
We know that you have choices and appreciate that you have chosen RCN. We value your business and that is why we strive to bring you the best and most reliable services possible.
On April 10, 2013, RCN will start encrypting all our Limited Basic digital TV signals on your cable system.
If you have a set-top box, digital transport adapter, or a retail CableCARD device connected to each of your TVs, nothing changes.
However, if you are currently receiving RCN Limited Basic on any TV without equipment supplied by RCN, you will lose the ability to view any channels on that TV.
If you are affected, please contact RCN to arrange for the equipment you need to continue receiving your services. Please see the sidebar in instructions on how to get your box.
For Limited Basic Cable Subscribers
Since encryption requires a digital set-top box to receive RCN cable signals, RCN is providing you information and time to get a digital set-top box.
You may be eligible to receive equipment at no additional charge or service fee for a limited period of time. The number of devices you may be eligible to receive and for how long will vary depending on your situation.
To qualify for any equipment at no additional charge you must request the equipment between March 10, 2013 and September 10, 2013 and satisfy all other eligibility requirements.
For Signature and Premiere Cable Subscribers
The Federal Communications Commission requires that a detailed notification regarding the equipment be available to you. You can find that notification here.
The most important part of that message is that, if you subscribe to a cable television service tier above Limited Basic, but also receive RCN Limited Basic service on a secondary TV without RCN-supplied equipment, you are entitled to one RCN device for one year, free of charge. Please see the sidebar for instructions on how to get your box.
Enhanced Entertainment Experience
As a result of this change:
We will improve our service quality, reliability and security; and our service change response times and service visits will be reduced;
You now will experience RCN digital cable advanced services, such as on demand movies, programming and shows, plus an interactive guide throughout your home.
Should you have any questions, feel free to contact us at:
Thank you for being a valued RCN customer and our pledge to you is to continue to strive to deliver you a superior experience!
Check out the RCN Customer Pledge:
How to Get a Box:
Call our customer care center at:
Get a free Digital Box (for a limited period of time) mailed to your house.
It may take 5-7 days for you to receive your equipment
When you come home to RCN, you’re connecting to a competitive digital entertainment provider that is committed to bringing customers the best digital cable TV, high-speed Internet and phone bundles to homes in and around Boston, Chicago, New York City, the Lehigh Valley, Philadelphia and Washington, D.C. over a reliable network of fiber-optic cables.
In Philadelphia, we provide service to the western suburbs of the city, specifically in Delaware County, including the the Upper Darby and Ridley Townships. Read more