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Help in Philadelphia

What is RCN's Bring Your Own Modem Service?

 


Where is BYOM service available?
Can I have BYOM within a bundled package?
Can commercial customers have BYOM service?
What are the RCN approved modems?
Where can I go to purchase an RCN approved modem?
I am a current cable modem customer. How do I switch to BYOM?
Can I hook up my own purchased modem instead of paying a truck roll charge to have an RCN technician come out?
What if I have already paid for a technician to install my BYOM and that BYOM breaks? Do I have to pay ANOTHER $49.95 and have a technician visit the home to install the new BYOM?
Will RCN sell the RCN-owned modem to me?
If I no longer want BYOM service, how do I get an RCN cable modem again?



Where is BYOM service available?
BYOM Service is offered in every RCN market with the exception of digital phone customer in Chicago.



Can I have BYOM within a bundled package?
Yes.

We have adjusted all the bundled packages so that the rental is no longer discounted and we have moved the discount that was on the rental to the modem service code to accommodate and keep the discounts/pricing consistent.

Can commercial customers have BYOM service?
Yes.

What are the RCN approved modems?

BYOM is not available to Digital Phone subscribers.

CABLEMODEMS BYOM APPROVED
Linksys EtherFast BEFCMU10UG * YES
Linksys BEFCMUH4 (HLAN) NO++
Linksys WCG200 (HLAN) ++ NO++
Motorola Surfboard SB4100 YES
Motorola Surfboard SB4100E YES
Motorola Surfboard SB4200 YES
Motorola Surfboard SB5xxx + YES+
Scientific Atlanta Webstar
DCP2100
YES
Toshiba PCX2500 (DAZ8821F/S) YES
Toshiba PCX2600 YES
Zoom 5041 YES
Zoom 5041UM YES

++ = Cable gateway's (Router / Cable Modem combination ) are not approved for BYOM.
+ = All Motorola SB5xxx modem modems are approved except the Gateway (Router / Cable Modem combination)



Where can I go to purchase an RCN approved modem?
Your local computer store.

I am a current cable modem customer. How do I switch to BYOM?
As long as you have an RCN-approved modem, you may have this service. You can install the modem yourself by following the on screen instructions. The instructions will display once you properly install your new modem and access the internet. You must return your Starpower cable modem to your closest local office to avoid monthly rental charges. If you are unable to install the modem yourself, you will be charged a truck roll fee to have a technician professionally install the new modem and retrieve the Starpower modem from your home.

Can I hook up my own purchased modem instead of paying a truck roll charge to have an RCN technician come out?
Yes. As long as you have an RCN-approved modem, you may have this service. You can install the modem yourself by following the on screen instructions. The instructions will display once you properly install your new modem and access the internet. You must return your Starpower cable modem to your closest local office to avoid monthly rental charges.

What if I have already paid for a technician to install my BYOM and that BYOM breaks? Do I have to pay ANOTHER $49.95 and have a technician visit the home to install the new BYOM?
No. You should simply contact a RCN support representative at 1-800-RING-RCN (1-800-746-4726) and let us know the MAC address from the new modem.

Will RCN sell the RCN-owned modem to me?
At this time we will NOT be selling any RCN-owned equipment.

If I no longer want BYOM service, how do I get an RCN cable modem again?
You will be charged the standard truck roll fee of $49.95.

 

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