Can I get service at my home?
Check to see if RCN is available to you.

Help in Philadelphia

TiVo Premiere Help

Need help with your TiVo Premiere from RCN? Not a problem. We’ve got you covered. Please explore our TiVo Premiere User Guide and TiVo help topics.

TiVo Premiere User Guide

Introduction (PDF, 11.3 MB)
Table of Contents and Using the Guide

Index and Remote Customization (PDF, 11.3 MB)
Index and Remote Control Guide

Quick Tours (PDF, 1 MB)
The TiVo menus and watching live TV

Chapter 2: Finding shows (PDF, 3.1 MB)
Find information about how to use the guide, search for shows, finding shows online, manage recordings, and much more.

Chapter 3: Watching shows (PDF, 3.6 MB)
Find information on how to set a show’s recording options, how to customize your video, audio, and display, how to enable parental controls, as well as transferring shows.

Chapter 4: Video On Demand (PDF, 172 KB)
Learn more about Video On Demand and the many choices and options it features.

Chapter 5: Settings (PDF, 1.5 MB)
Find out about your channel settings, network/phone settings, remote control settings, device settings, and much more.

Chapter 6: Troubleshooting (PDF, 236 KB)
For all your troubleshooting needs.

Appendix A: Safety, Front/Back Panel reference, & Specifications (PDF, 176 KB)

TiVo® Help Topics

For a complete list of TiVo solutions simply access our Help Knowledgebase and type RCN TiVo in the "Describe Your Problem" search bar.