How much is the referral credit?
As of February 11, 2008, referring customer will get one month free of their
monthly service charge, up to a maximum $50 credit for each eligible
How is credit determined?
Credit amount is equal to one (1) month of customer’s base a la carte or
bundled rate up to a maximum of $50. Taxes, fees, surcharges or any
other additional charges (e.g., Video ON DEMAND, Pay-Per-View,
long-distance phone usage, installation charges, etc.) do not count toward
your monthly base rate and therefore, are not included in the credit.
Should duplicate referrals occur, consideration will be granted on a
first-come, first-serve basis.
Who is eligible?
Offer available to active or pending install RCN customer (pending customers
must be installed within 30 days of submitting the referral). Customer must
complete the online referral form in order to be eligible for the credit.
Referral must reside in an RCN serviceable residence and not currently
subscribe to any RCN services, or reside in an active RCN customer's address.
Referral must not reside in any address where there is a bulk billing
arrangement. Any new customers whom you referred must be installed within 90
days of the referral submission. Former customers whose service has been
disconnected for less than 90 days, or who have back balances outstanding,
will not qualify for the referral credit. Referring customer cannot be an
RCN Employee or associated with certain customer types.
Are there any limitations to my getting a credit?
Yes. You need to be a current customer in good standing (i.e., no past due
balances) with RCN at the time of referral and if you are about to become an
RCN customer you can submit referrals, but you must be installed within 30
days of submitting any referrals. You must also be a current customer in
good standing (i.e., no past due balances) at the time referral credit is
posted to your account. RCN customer will not be eligible for a credit if
referral is received after the prospective customer has placed an order and
is awaiting installation.
New referred customer must maintain active service for at least 60 days and be
in good standing (i.e., no past due balances) at the time the credit is posted
to the referring customer's
account. Any unused credits shall expire upon cancellation of service for
any reason and cannot be transferred, assigned, or redeemed for cash or
How will I be credited?
Credit will be applied to referring customer’s account within 60 days, or
2-3 billing cycles, after referral is installed with service. Credit shall
apply to future RCN services only.
How will my referral be contacted?
An RCN Sales Representative will contact your referral at the phone number you
Will I be contacted with a status of my credit?
Yes. RCN will provide you with periodic updates on the status of your referral
/ credit at the email address or phone number you provide.
Is there a limit to how many people I can refer?
Yes. Program limited to 24 referral credits in a calendar year.
Note: Program subject to modification or cancellation at any time at the discretion of RCN. Other restrictions may apply.