RCN Equipment Return Policy
RCN equipment is defined as:
Converter Boxes- including Single Tuner, Dual Tuner, Digital, HDTV, DVR
Promptly return RCN’s equipment on the day of or prior to the scheduled disconnect work order. Failure to return RCN’s equipment in a timely manner will result in charges, to cover the cost associated to replacing the unreturned equipment, being immediately applied to the customer’s RCN account. Customer agrees to pay such charges whether the equipment is lost, stolen or destroyed.
Customers that would like to mail equipment back to RCN can be sent a pre-paid UPS label. Customers must carefully package equipment in a box or padded envelope and attach the pre-paid UPS return label to the package. Follow the instructions received with the label to make arrangements for UPS to pick up the equipment (convenience fees may apply) or bring the equipment to the nearest UPS drop off location.
Service offerings are contingent upon RCN verification that the specific address covered by the service request is an RCN serviceable location. Prices do not include taxes, franchise fees or other surcharges. Services and pricing are subject to change. All photos used within rcn.com are intellectual properties of their respective owners. Services are subject to terms and conditions of RCN’s subscriber agreements, on-line policies, and other applicable terms and conditions. Other restrictions may apply.