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New York City

Stormwatch Information



Storm Watch


Prepare. Plan. Stay Informed.


RCN is helping our customers during inclement weather. Your safety and the safety of our team members are important to RCN. Please follow any travel and weather advisories. Visit this page for updates.



When To Contact Us




Your Situation


Do You Need To Contact Us?


You do not have electrical power at your home.

NO - your home TV, High Speed Internet and Voice services depend on electrical power.

You have electrical power at home and no one in your neighborhood has cable.

NO - we are already aware of and working to repair network outages.

You have electrical power, but do not have cable service and your neighbor’s cable is working.

YES - restoring the damage to your cable may require additional technical support. Contact Us

The cable that connects directly to your home (the service drop) is down.

YES - to restore your service the service drop must be repaired. Contact Us



Frequently Asked Questions (FAQs)




Q: I have TV service but it goes in and out and the picture quality is not as good as usual.
A: Temporary fluctuations in your cable service may occur throughout the restoration period. You may experience brief losses of your cable services or degradation of picture quality as the power continues to be restored throughout the area.

Q: I do not currently have electrical power or TV, Internet or Voice services. Should I call to arrange for a service call?
A: If you DO NOT have electrical power restored to your home, you will not have cable services. You should not call for a service call until your electrical power at your home has been restored.

Q: Why did I lose my TV, Internet and Voice services and still have power?
A: While RCN’s facilities are generally located on the same poles as electric companies, the utilities are often fed from a different power source than the cable. There are different “distribution” points along the way. If one of these distribution points does not have commercial power, your cable will not work.

Q: My neighbor has TV, Internet and Voice services but I do not.
A: If you have electrical power at your home, but no TV, Internet or Voice service, please Contact Us. If you DO NOT have commercial power restored you will not have cable services.



Helpful Tips




Before the Storm

Be prepared and have an emergency plan in place. If you don’t have a plan and need help making one, visit http://www.ready.gov

Keep your RCN account information and our contact phone numbers handy. See Contact Us for more information.

Stay informed by listening to radio and TV bulletins and by reading our website updates.

Report any low-hanging cable lines before a storm.

After the Storm

Stay inside your home until your Emergency Center advises otherwise. Always remember to stay away from fallen wires.

Keep debris clear of cable pedestal.

We will keep you informed of restoration progress via Our Website, Facebook and Twitter as electricity is restored and updates are available.





Helpful Resources





These organizations are not affiliated with RCN in any way.