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New York City

RCN's Customer Pledge

We've made a pledge to our customers to put them first in everything we do. We are dedicated to going the extra mile to ensure our customers' experiences are great, every time.

At RCN, we work to provide innovative customer experiences that deliver friendly and convenient services to you – we understand how busy your life is and work to find ways to make things faster and easier for you.
PUTTING YOU FIRST - with convenient services!
Tech on Time When you schedule an appointment for an RCN technician to visit your home, you can confirm your technician’s arrival via MyRCN. Please have your MyRCN user name and password ready. If you are new to MyRCN, register here using your RCN Account Number. It's easy! If you need assistance at any time, contact us.

At any time if you need assistance,
please contact us at 1.800.746.4726
2 Hour Service Windows
Flexible appointment windows is another way RCN is committed to providing you the best customer service. RCN now offers convenient 2-hour windows, 7 days a week.
SCTE Certified Technicians
Our technicians receive advanced training that makes them part of an elite technical team. Each RCN technician is SCTE, Society of Cable Telecommunications Engineers, certified to deliver expert technical experience to our customers.
24/7 US based customer service
Our customer service teams are locally based and our 24/7 customer support is in the US – ready to help anytime!
30-Day money back guarantee
If you are not completely satisfied with your RCN services, within 30 days of your installation date, we will refund your first month charges.
Easy to understand bill
So you will know exactly what you are paying for and what to expect, we explain every item on your bill and make it easy to read.

How to read your Bill >
No mandatory contracts
With three year price assurance you know the cost of your services up front and you are never locked into a contract with RCN!
Service calls 7 days a week
RCN is here for you – 
every day of the week
to assist you.
We will do what we say
we’re going to do
We live by our customer pledge and we are proud of it!
On time guarantee
We value your time. If we are not on time, we will give you a $20 credit.
We’ll make every effort to resolve
your issue the first time
Personal service and putting you, the customer, first in everything we do.