Equipment Return Policy 

RCN Equipment Return Policy

RCN equipment is defined as:

Converter Boxes- including Single Tuner, Dual Tuner, Digital, HDTV, DVR
Cable Cards
Cable Modems- including 1-Way and 2-Way Modems, VOIP Modems, and Home Networking Modems

Promptly return RCN’s equipment on the day of or prior to the scheduled disconnect work order. Failure to return RCN’s equipment in a timely manner will result in charges, to cover the cost associated to replacing the unreturned equipment, being immediately applied to the customer’s RCN account. Customer agrees to pay such charges whether the equipment is lost, stolen or destroyed.

Customers who provided a credit card or bank account for collateral will have all charges associated to the unreturned equipment applied to the designated account.

All charges will be removed from the associated account upon satisfactory return of RCN’s equipment. Customers, who elected to pay a rebatable collateral equipment fee, will receive their rebate upon satisfactory return of all equipment on the customer account within 30 days of disconnection.

Note equipment return options below:

Equipment can be returned to a Local Office or Payment Center in your area
An Equipment mailer can be provided at a charge of $25.00 for the return of RCN equipment by calling 1-877-RCN-BILL.
Equipment may be picked up from the home for a technician visit fee.