The network transition replaced the existing analog cable service, previously provided by Gatehouse, with RCN analog service. The transfer of the franchise from Prince William County took place at the end of April 2010. The Network Upgrade began soon after the Network Transition. From July to September 2010, RCN completed the upgrade to an all-digital platform so that improved cable, Internet and phone services could be provided to your home.

RCN requires a presence in the community to distribute our signal. At this time, RCN has placed the hub within the existing space in the Dunbarton Clubhouse and continues to work closely with the Dunbarton HOA to enhance the reliability of the facility.

Modifications were required for some homes to support transition to RCN services and enable network diagnostic capabilities. These home modifications occurred at the node outside of the home and the network interface device, which is typically located in the garage. RCN does not anticipate any underground digging at any private homes.

The existing OnQ and Verizon wiring panels were designed to facilitate broadband services in the home and will work with RCN’s service. Connections to them will look much as they do today. Few, if any, of these connections will need to be touched.

HOA fees do not increase due to RCN replacing Gatehouse. Rate increases are governed by the existing contracts, which limit digital TV and Internet services increases to the Producer Price Index (PPI).

The core HOA services are bulk digital TV service and high-speed Internet service. At the time of RCN’s network upgrade, digital TV service included RCN Signature Digital TV + up to 4 standard digital converter boxes and bulk Internet service at 1.5 Mbps with a standard modem rental. Bulk Internet service has since been increased to 5 Mbps download speed for all HOAs. Applicable franchise fees and taxes are included.

After the network upgrade, RCN provided all-digital TV service. An RCN-supplied digital converter box or CABLECARD is required for any TV accessing RCN service. RCN has a number of converter box options available, ranging from a standard device providing access to the full digital channel line-up and Video On Demand capabilities, as well as access to advanced HD and digital video recorder (DVR) capabilities. RCN will broadcast all channels in a digital format.

RCN digital services should have no impact on existing satellite television service. If you would like to request installation of RCN services, please call 1.866.255.8181 and select option #2 to request RCN digital services.

Please call 1.866.255.8181 and select option #2 to request RCN digital services.

Online sales orders are not available at this time.

Yes, users can increase speeds up to 20 MB down/2 MB upload. There are plans for faster capabilities in the future. Additional Internet features include: static IP addresses, additional e-mail accounts, additional dynamic IP address, McAfee suite services including virus protection, spam filter, privacy service, personal firewall, and increased data storage.

Yes, RCN phone service is available.

Yes, RCN international calling services are available.

Yes. You can create a My RCN account at our Online Customer Center, enabling you to pay bills electronically, update your information and add extra RCN services.