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Sun Outages May Interrupt Your Cable Service

Sun/ Solar Outages
 
SUN OUTAGES MAY AFFECT YOUR RCN DIGITAL CABLE TV SERVICE
 
What are Sun Outages?

Twice a year, you may experience brief outages (interruptions) in your RCN Digital Cable TV service. Such outages are caused by a phenomenon called a "solar satellite interference". These brief outages occur when the sun passes directly behind satellites transmitting cable signals. When the sun is aligned with a satellite, solar radiation, an energy the sun is emitting, interferes with the satellite’s signal and thus causes a brief signal outage. Read more >>

When do sun outages happen and how long they last?

Sun outages occur every year, in Fall and Spring, and last approximately about a week each time. In Spring 2014, the sun spot happened during the period of March 3-8.

What kind of outage/interference can I expect?

During the sun outage, you may experience a pixelated picture, picture freezes, or audio distortions for a brief period of time.

How can I tell if it's a sun outage-caused interference or something’s wrong with my cable?

The sun outage happens only during day time (no sun, no interference) and is brief, lasting for a few minutes—from 5 minutes to up to 30 minutes.

What should I do during a sun outage?

RCN apologizes for any inconvenience a sun outage may cause. However, solar satellite interference is out of our control. Please be patient and everything will get back to normal. If you have question about sun outages, please contact RCN.