What is RCN's Bring Your Own Modem (BYOM) Service?

Where is BYOM service available?

BYOM Service is offered in every RCN market.

Can a customer have BYOM within a bundled package?


What are the RCN approved modems?

RCN recommends customers purchase a cable modem that meet the following requirements:

Minimum Modem Requirements
Service Speed Any speed up to 330 Mbps
Service Speed Any speed up to 330 Mbps
Modem DOCIS Type DOCSIS 3.0
Downstream Channel(s) 24 Channels
Upstream Channel(s) 8 Channels

* RCN does not currently support customer owned DOCSIS 3.1 modems.
EURODOCSIS cable modems are not supported in the United States.

If you wish to use your own equipment, please see the manufacturer’s website for technical specifications. Please note that while some manufacturers indicate they provide a specific range of speeds, they must meet the above downstream and upstream channel recommendations in order to receive optimal RCN Internet speeds and ensure compatibility with your service.

As technology evolves, and network improvements are made, the above recommendations could change at any time. We may not always be able to notify you in advance of changes to these requirements, and we reserve the right to update these requirements as needed.

Where can I purchase an RCN approved modem?

At a local computer/electronics store or online retailer.

I am a current cable modem customer. How do I switch to BYOM?

Purchase a modem from a retailer. Once you properly connect your new modem to the coax cable in your home, you can install the modem yourself by following on screen instructions. You must return your RCN cable modem to your closest local office to avoid monthly rental charges. If you are unable to install the modem yourself, you will be charged a fee to have a technician professionally install the new modem and retrieve the RCN modem from your home.

Can RCN Digital Phone customers have BYOM?

Yes. Customers who use both services can bring their own modem, however, they will still need an RCN EMTA to use Digital Phone service in addition to their BYOM compatible modem

Are there any BYOM restrictions?

Yes. You are not able to BYOM if you have:

If I no longer want BYOM service, how do I get an RCN cable modem again?

You may pick up a modem at a local RCN office or request a technician installation for $49.95.

Can I hook up my own purchased modem instead of paying a fee to have an RCN technician come to my home?

Yes. You can install the modem yourself by following the on screen instructions. The installation instructions will display once you properly hook up your new modem and open your browser for web access. You must return your RCN cable modem to your closest local office to avoid monthly rental charges.

What if I have already paid for a technician to install my BYOM and that BYOM breaks? Do I have to pay another fee to have a technician visit my home to install the new BYOM?

No. You should simply contact a RCN support representative at 1-800-RING-RCN (1-800-746-4726) and let us know the MAC address from the new modem.

Will RCN sell the RCN-owned modem to me?

At this time, RCN does not sell any RCN-owned equipment.

* Embedded Multimedia Terminal Adapter, a combination cable modem and telephone adapter

High-speed modem required for RCN High-Speed Internet service. If a data outlet is needed, an additional outlet fee may apply in addition to applicable installation fees. Actual speeds may vary and are not guaranteed. The actual range and reliability of a wireless network is affected by a number of factors. Downstream data speed may be affected by whether the data accessed is cached or non-cached; Internet-related factors, such as the location and configuration of each accessed server; internal network factors, including customer compliance with RCN usage policies set forth in the acceptable usage policy; the level of overall traffic; and the customer’s computer configuration. RCN's FCC Network Management Disclosure makes available information regarding our network management practices and the performance and commercial terms of our broadband Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission (FCC).

The availability of services, pricing and offerings displayed on this site are for residential new RCN customers only. Commercial and business pricing and service offerings differ.

I have always had positive experiences with RCN. The small details make a difference. Thank you and keep up the good work.



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Reprinted from www.pcmag.com with permission. © 2016 Ziff Davis, LLC. All Rights Reserved.

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