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Have a simple question? Want to learn more about getting the most from your RCN services? You’ve come to the right place. Here you can find great tips on Internet, Digital TV, Phone and TiVo. Access user guides and tools, manage your MyRCN account or pay your bill online. Chat with us or find other ways to contact us – it’s all here just for you. Whatever you need, we’re here to help 24/7.

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Billing
Five Ways to Pay Your Bill

Five Ways to Pay Your Bill

For your convenience, RCN offers several great ways to pay your monthly bill. Choose the one that's right for you.

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Billing
RCN equipment returns

Equipment Returns

RCN appreciates your efforts to return our equipment. We provide you with a prepaid UPS shipping label.

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Billing
RCN equipment returns

How to Read Your Residential Bill

This PDF provides an overview of the information that appears on your residential bill each month.

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Billing
How to Read Your Business Bill

How to Read Your Business Bill

This PDF provides an overview of the information that appears on your business bill each month.

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Billing
Understanding Taxes and Fees

Understanding Taxes and Fees

Find detailed tax definitions outlined by charge type.

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Internet
Internet Self Install Guide

Internet Self Install Guide

Purchase a modem from a retailer. Once you properly connect your new modem to the coax cable in your home, you can install the modem yourself by following on screen instructions. Use this how to PDF to guide you.

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Internet
How to Power Cycle Your Modem

Power Cycling Your Modem

If you are having trouble with your Internet connection - try power cycling your modem.

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Internet
Bring Your Own Modem

Bring Your Own Modem

Certain equipment is required for our customers to maximize the RCN Experience. RCN provides full support for RCN supplied equipment to ensure that our services function properly.

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Internet
Your RCN Internet Settings

Find primary and secondary DNIS settings, POP mail server, SMTP mail server and FTP server information.

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Check your email and send messages.



  
  
Internet
How to Get the Most out of Your Speed

Get the Most out of Your Speed

To make sure you have the best online experience at amazing speeds we also have tips and tricks to keep you going fast.

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Internet
Dial Up Access Numbers

If you are still accessing the Internet via dial-up, here is a list of access numbers for your use.

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Digital TV
Remote Control Guides

Remote Control Guides

We know too many remotes can get confusing. Our library of remote control guides can you started toward simplification.

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Digital TV
Channel Lineups

Channel Lineups

Watch an amazing lineup of digital channels with high-definition channels, local channels, music channels and premium movie channels.

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Digital TV
Setting Up Your Cable Box

Setting Up Your Cable Box

View step by step guides for setting up your TV equipment. Learn best wiring for DVD players, HD/SD converter boxes and gaming consoles.

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Digital TV
RCN On Demand FAQs

On Demand FAQs

RCN On Demand allows you to select a movie from thousands of hours of programming and order movies instantly from the library of titles available when you want to watch them.

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Digital TV
Interactive TV Guide

Interactive TV Guide

This comprehensive PDF has easy-to-follow color coding to help you quickly find what you’re looking for, along with screen examples you’ll see while using the guide.

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Digital TV
Parental Controls

Parental Controls

Part of being a good parent is keeping your kids safe - protected from inappropriate content. Parental locks prevent certain stations from appearing on your television.

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Digital TV
Digital TV
Closed Captioning Info

Closed captions are a text version of the spoken part of a television, movie, or computer presentation. Learn more on how to access closed captioning.

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TiVo
Getting Started with TiVo

Top TiVo Features Guide

TiVo from RCN provides endless entertainment possibilities with tons of choices from RCN On Demand, YouTube™, Pandora, photos, live TV and your recorded show. This comprehensive PDF walks you through all the top TiVo features.

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TiVo
TiVo Quick Start Guide

TiVo Start-up Guide

Imagine having your TV shows, Internet videos, music and photos right there on your TV–whenever you want them! This PDF guide gives you quick start-up steps to start enjoying the TiVo experience.

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TiVo
Connecting to the TiVo Service

Top TiVo How-To Videos

Explore our library of TiVo videos - learn the basics all the way up to advanced features. These 1-3 minute tutorials give you quick information on optimizing your TiVo experience.

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TiVo
Connecting to the TiVo Service

Connecting to the TiVo Service

After following steps to force connect to the TiVo service; the connection process can take as few as 2 minutes or as much as 10 minutes to complete.

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TiVo
What's New with TiVo?

Find out all the latest enhancements, feature releases, and entertainment expansions from TiVo.

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TiVo
Phone
Caller ID for TiVo

Caller ID for TiVo

If you have RCN Digital Phone and TiVo® service from RCN, you can now get Caller ID on your TV. Simply turn on the feature and you’ll see the name and phone number of incoming calls on your main TV.

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Phone
Operator Service Rates

View a comprehensive listing of operator service fees.

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Find Deals Now

Choose Your Services:

* The availability of services, pricing and offerings displayed on www.rcn.com are for residential NEW RCN customers only. Commercial and business pricing and service offerings differ. Other restrictions may apply.

Service offerings are contingent upon RCN verification that the specific address covered by the service request is an RCN serviceable location. Prices do not include taxes, franchise fees or other surcharges. Learn more about taxes and surcharges. Services and pricing are subject to change. Services are subject to RCN’s customer terms and condictions, online shopping terms and condictions, and other applicable terms and conditions.

TiVo© and the TiVo logo are trademarks or registered trademarks of TiVo Inc. and its subsidiaries worldwide.

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