Putting you first - with convenient services.

We've made a pledge to our customers to put them first in everything we do. We are dedicated to going the extra mile to ensure our customers' experiences are great, every time. At RCN, we work to provide innovative customer experiences that deliver friendly and convenient services to you — we understand how busy your life is and work to find ways to make things faster and easier for you.

The RCN Customer Pledge
Customer Pledge Video

Hear directly from RCN associates on how they live the Customer Pledge each day!

RCN Tech on Time

Certified Technician SCTE Certified Technicians

Our technicians receive advanced training that makes them part of an elite technical team. Each RCN technician is SCTE, Society of Cable Telecommunications Engineers, certified to deliver expert technical experience to our customers.

Tech on Time

When you schedule an appointment for an RCN technician to visit your home, you can confirm your technician's arrival with MyRCN. Please have your MyRCN user name and password ready. If you are new to MyRCN, register here using your RCN Account Number. If you need assistance at any time, contact us.

Our Pledge to You

Service offerings are contingent upon RCN verification that the specific address covered by the service request is an RCN serviceable location. Prices do not include taxes, franchise fees or other surcharges. Services and pricing are subject to change. All photos used within rcn.com are intellectual properties of their respective owners. Services are subject to terms and conditions of RCN’s subscriber agreements, on-line policies, and other applicable terms and conditions. Other restrictions may apply.

RCN cares about their customers, and the service shows it.

Switching Is Easy

With same-day installation, two-hour service windows and 24/7 customer support, switching to RCN has never been easier.

Read Our Pledge