Frequently Asked Questions

Asking questions is a natural part of higher education, and we’d expect no less from students at Georgetown University. Here’s a list of some of our most Frequently Asked Questions on your quest to get the best in digital entertainment.


What services are available through RCN for Georgetown University?

RCN provides Digital Cable TV through its partnership with Georgetown University. Students can choose between Signature and Limited Digital Cable TV plans, and customize by upgrading their equipment or ordering additional programming.

RCN Signature Digital TV
  • Over 280 all-digital channels
  • Over 70 channels in HD with equipment upgrade
  • Thousands of hours of FREE Video ON DEMAND
  • 45 commercial-free digital music channels
  • One Standard digital converter included
RCN Limited Digital TV
  • Up to 70 all-digital channels
  • Thousands of hours of FREE Video ON DEMAND
  • One Standard digital converter included

Equipment Upgrades
Additional Standard Digital Converter ($8.95/mo)

Get 100% digital channels with Dolby Digital surround sound, our interactive program guide to access new movies and thousands of hours of free programming with Video ON DEMAND.

HD/DVR Converter Box ($9.95/mo)

All the same great features as the Digital Converter, plus the ability to watch HD programming and order HD Video-on-Demand. What’s better than HD? How about being able to pause, rewind and record live TV?! Plus, you can record two shows at the same time while watching a previously recorded show. This box can record up to 90 hours of standard programming and 20 hours of HD programming. Our HD/DVR converter works with both HD and standard (analog) TVs.

RCN Premium Packs
Premiere Total Pack (Best Value!) (14.99/mo)

Get up to 99 channels, including Encore® Multiplex of channels, up to 27 HD channels and hundreds of hours of free Video ON DEMAND. Get all 4 Premiere Packs for one low price!

Premiere Movies & Entertainment Pack (10.99/mo)

Order this package for the very best movie and music entertainment, including Encore® movie channels, BBC America, Sundance Channel, IFC, MTV 2, VH1 Classic and more.

Premiere Family & Children Pack (5.99/mo)

Looking for family-friendly programming everyone can watch? Get tons of wholesome entertainment and a variety of channels everyone will love. Enjoy channels like Destination America, DIY Network, Cooking Channel, Style, Nicktoons, Discovery Kids, PBS Sprout and more.

Premiere News & Information Pack (5.99/mo)

Don’t miss a second of breaking news, business happenings and scientific discoveries. Get everything you need to stay informed and up to date along with educational and entertaining programming. Keep up-to-date with channels like FYI, OWN, Science Channel and more.

Premiere Sports Pack (12.99/mo)

Want to watch games on NFL Network in HD? You got it. Or how about up-to-date leaderboard information, instruction videos and more, including the latest golf news from all the major tours and updates from around the world? You can get it on the Golf Channel! Plus catch up on other sports with MLB Network, GolTV, NHL, CBS Sports Network, Tennis Channel and more.

Watch NFL football like a pro. Every Sunday Afternoon, NFL Network’s RedZone allows you to stop channel-surfing and see all the key moments of every game in HD.

Want to see out-of-market college football games that you can’t get anywhere else? ESPN GamePlan features nationally ranked teams with national title implications on the line....ESPN GamePlan is the only package that offers maximum college football!

To FAQs

Who can order service through Georgetown University?

RCN provides digital cable service at a special rate to Georgetown students who live in the on-campus townhomes or the following on-campus residential housing:

  • Alumni Square
  • Copley Hall
  • Darnall Hall
  • Harbin Hall
  • Henle Hall
  • Kennedy Hall
  • LXR Hall
  • McCarthy Hall
  • Nevlis Bldg
  • New South
  • Reynolds Hall
  • Village A and Village C
To FAQs

How can I order Digital Cable TV service?

Students eligible to order RCN Digital TV service can order using the following methods:

  • Residence Hall - If you live in a residential dorm, please call 877-532-HOYA (4692), 24 hours a day/ 7 days a week.
  • Townhome – If you are a townhome resident, please call 877-532-HOYA (4692), 24 hours a day/ 7 days a week.
To FAQs

What will I need to place an order?

Students will need to provide their Residential housing building name, their room/dorm/housing number and University ID Number. Students can refer to the University ID number which can be found on the front of your GoCARD and on most official Georgetown documentation.

To FAQs

What Channels will I receive with RCN Digital TV?

Georgetown students will enjoy a wide variety of all-digital channels that will deliver the best in news, information, sports, and entertainment. You’ll get the major network affiliates, plus popular channels like CNN, MTV, Discovery Channel, and TLC.

Georgetown Channel Lineups (PDF, 74 KB)
Last Updated 8/15/2016

To FAQs

Can I get High-Definition Channels

Yes, when you upgrade from a standard digital converter to an HD converter, you’ll get access to HD channels for no additional charge. You’ll also enjoy access to FREE programming in HD from Video ON DEMAND, additional HD content that comes with premium movie channels, or choose our custom High-Definition Expanded pack.

Get premium channel content in HD

Premium channels like HBO®, Showtime® & The Movie Channel®, Starz® and Cinemax® include HD channels and access to HD On Demand libraries with original shows, bonus features, sneak peaks and more.

To FAQs

What types of converter boxes are available?

Digital Converter (initial converter $8.45/mo, one included in RCN Signature Digital and Limited Digital Cable TV) Get 100% digital channels with Dolby Digital surround sound, our interactive program guide to access new movies and thousands of hours of free programming with Video ON DEMAND.

HD/DVR Converter Box ($9.95/mo) What’s better than HD? How about being able to pause, rewind and record live TV?! Plus, you can record two shows at the same time while watching a previously recorded show. This box can record up to 90 hours of standard programming and 20 hours of HD programming. Our HD/DVR converter works with both HD and standard (analog) TVs.

To FAQs

Will I have access to Video ON DEMAND and Pay-Per-View events?

We believe you’ll be thrilled with the amazing library of programming that’s FREE with RCN’s Video ON DEMAND – more than 2,500 hours including full episodes of selected network shows. Pay-Per-View is not available at Georgetown University due to programming restrictions in a university environment.

Video ON DEMAND

In addition to the features above, ON DEMAND titles can be manipulated like a VCR or DVD and can be viewed with unlimited access for 24 hours. Plus, when you order premium packages/channels, or if you upgrade to an HD-capable converter, you’ll get additional access to ON DEMAND content.

To FAQs

How many converter boxes can I order?

Students may order no more than six total converter boxes and there is an additional monthly charge for multiple boxes (fees vary according to equipment type).

To FAQs

Is there an Installation charge? Can I install the equipment myself?

No, RCN does not charge an installation fee to our Georgetown customers. Students who live in the Residential Halls can enjoy the convenience of our self-installation kits. Students who live in on-campus townhomes will require a technician to make an installation; however, there will be no extra charge for standard work to activate services.

To FAQs

Where and when can I drop off my equipment?

Once you've placed your order, your Digital Cable Equipment can be picked up, exchanged or returned to the RCN off-campus location:
Walk-In Address:

3734 10th St, NE
Washington, DC 20017

Monday - Friday, 8:00 am - 6:00 pm
Saturdays - 9:00 am to 2:00pm
Sundays - Closed

5756 Georgia Avenue, NW
Washington, DC 20011

Monday - Wednesday - Friday, 9:00 am - 5:00 pm

To FAQs

How can I pay my bill?

You can sign up for the convenience of RCN’s AutoPay program, which ensures both on-time payments and uninterrupted service. To enroll in AutoPay, visit the MyRCN Account Page.

You can also pay your bill by telephone (if you have your account number and telephone number) with a check or credit card, or by visiting the RCN off-campus payment center in DC, located at 1304 F St., NW.

To FAQs

Can I sign up for AutoPay?

Yes. If you order online, you will be given the option to choose AutoPay simply by selecting the radio button during checkout. RCN recommends this strongly, as AutoPay is the best way to ensure timely payments and uninterrupted service by automatically billing your credit or debit card.

To FAQs

Where can I return my boxes during ‘move out,’ mid-semester, or if I decide to cancel?

RCN staff will be available to assist you on campus through October 2nd. Please see the St. Mary’s office hours. After October 2nd, students may return equipment to the RCN off-campus payment center in DC, located at 1304 F St., NW.

To FAQs

How do I contact help?

If you did not find the answer to your customer service or billing questions within these FAQs, or you require technical support, call 877-532-HOYA (4692) 24 hours a day, 7 days a week.

Ready to Order?

For Georgetown residents, to order Digital Cable TV service, you'll need:

  • Residence Hall Name
  • Room Number
  • University ID Number (UID)

Equipment Pick-up

Once you've placed your order, you will need to pick up your Digital Cable Equipment Kit at the RCN off-campus office location:

Walk-In Address:

3734 10th St, NE
Washington, DC 20017
  • Monday - Friday, 8:00 am - 6:00 pm
  • Saturdays - 9:00 am to 2:00pm
  • Sundays - Closed

5756 Georgia Avenue, NW
Washington, DC 20011
  • Monday - Wednesday - Friday, 9:00 am - 5:00 pm
Superior customer service all around; very very pleased with RCN!

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Reprinted from www.pcmag.com with permission. © 2016 Ziff Davis, LLC. All Rights Reserved.

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