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Can I get RCN service?
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Can I get RCN service?

Have a question? If you can't find the answer in our help pages, contact us via email.


FAQs  |   Service Agreement  |   Troubleshooting


Phone Troubleshooting -
 
  I cannot make outgoing calls
  I cannot hear people when they call me
  I cannot receive collect calls
  I cannot receive incoming calls
  I cannot dial 10-10 (casual dialing numbers
  I hear other voices on my phone line
  How to verify your regional, long distance carrier or home telephone number
  I don't hear a dial tone
  I hear recorded messages when I dial
  I hear a series of beeps after picking up the receiver
  I hear static on my line
  I need help using TTY/711

Voice Mail -
  Set up
  Accessing away from home
  More
Download   (PDF , 123 KB)

Per Use Features -
  Activating & Deactivating features
  More
Download   (PDF , 263 KB)

Your RCN Information -
  Keep track of your RCN information with this guide
Download   (PDF , 17 KB)

 

 

 

RCN makes setting up your email software quick and easy. Using our EZ Email Set up page makes configuring your mail a matter of point and click.


  How do I change my billing account information?  
  How do I pay my bill online?  
  How do I use my phone features?  
  Where did my favorite TV channel go?  
  How do I set up my email software?  
  How do I change my email password?  
  I forgot my password. How do I get my email?  
  How do I view my bill history?  
  How do I set up new email accounts?
 
   
Think you have a computer virus? RCN offers a free online tool that searches your computer for viruses, including the latest "in the wild" viruses and displays a list of infected files.


 
  
Download RCN's handbook for all the features and instructions for cable TV, phone and internet.

  All areas except Chicago (PDF, 1.28 MB)
  Chicago only (PDF, 1.28 MB)

Also available are the new RCN Email and Dial-up Configuration Instructions (PDF, 1.65 MB).
 
  

Download Adobe Acrobat Reader to view this file.

 
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