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Can I get RCN service?

Privacy  |   Identify Your Callers  |   Forward Your Calls  |   Make Dialing Easier  |   Messaging  |   Distinctive Ringing  |   Per Use Features  |   Make Yourself Available While You're On The Phone


Anonymous Call Rejection
Directions for Activation:
1. Lift receiver
2. Listen for dial tone
3. Press *77 (1177 from rotary or pulse-dialing phone)
4. After confirmation, hang up
 
Directions for Deactivation:
1. Lift receiver and listen for a dial tone
2. Press *87 (1187 from rotary or pulse-dialing phone)
3. After confirmation, hang up

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Call Block
Directions for Activating after an Unwanted Call is Received:
1. Unwanted call is received
2. Hang up
3. Lift receiver and listen for a dial tone
4. Dial *60 (1160 for rotary or pulse-dialing phones)
5. Listen to recording and follow the instructions carefully
 
Directions for Deactivating Call Block:
1. Lift receiver and listen for a dial tone
2. Dial *80 (1180 for rotary or pulse-dialing phones)
3. Listen to the voice recording and follow the instructions carefully
 
Directions For Blocking a Specific Number
1. Pick up the phone and get a dial tone
2. Press *60
3. Enter the number you wish to block, including area code
4. Follow instructions
5. This feature allows up to 10 different numbers to be blocked

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Caller ID Blocking
To Deactivate:
1. Lift receiver and listen for a dial tone
2. Dial *82 (1182 for rotary or pulse-dialing phones)
3. Listen for tone
4. Dial the telephone number you wish to call
*Caller ID Blocking will automatically reactivate itself once you hang up.

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Selective Call Acceptance *
To Add a Telephone Number to Your List:
1. Lift receiver and listen for a dial tone
2. Dial *64 (1164 for rotary or pulse-dialing phones)
3. Listen to the recording and follow the instructions carefully
 
To Remove a Telephone Number From Your List:
1. Lift receiver and listen for a dial tone
2. Dial *84 (1184 from rotary or pulse-dialing phone)
3. A voice recording will help you remove telephone numbers from your Selective Call Acceptance list.

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* Not available in Chicago

 

RCN makes setting up your email software quick and easy. Using our EZ Email Set up page makes configuring your mail a matter of point and click.


  How do I change my billing account information?  
  How do I pay my bill online?  
  How do I use my phone features?  
  Where did my favorite TV channel go?  
  How do I set up my email software?  
  How do I change my email password?  
  I forgot my password. How do I get my email?  
  How do I view my bill history?  
  How do I set up new email accounts?
 
   
Think you have a computer virus? RCN offers a free online tool that searches your computer for viruses, including the latest "in the wild" viruses and displays a list of infected files.


 
  
Download RCN's handbook for all the features and instructions for cable TV, phone and internet.

  All areas except Chicago (PDF, 1.28 MB)
  Chicago only (PDF, 1.28 MB)

Also available are the new RCN Email and Dial-up Configuration Instructions (PDF, 1.65 MB).
 
  

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