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Phone Troubleshooting - No Dial Tone
One telephone in the residence:
Do you have any other type of equipment such as: a cordless
telephone, an answering machine, computers, or fax machines?
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If no, equipment exists on the line proceed to the next step. |
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If yes, please unplug all equipment from the electrical outlet
and disconnect it from the phone line. Wait 30 seconds and plug in a standard corded
telephone. |
Is dial tone restored?
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If yes, the problem may be with your equipment. |
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If no, please continue troubleshooting. |
Is there a recording when your telephone number is called?
Do you have more than one number in your residence?
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If yes, do you have dial tone on that line? |
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If no, report the problem to Customer Service. |
More than one telephone at the residence:
The problem is occurring on only one jack. Unplug the
telephone from the jack that does not work. Plug the telephone from the jack
that works into this jack.
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If the service now works the problem was caused by the original telephone. |
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If the problem still exists then the problem is most likely being caused by the telephone jack. |
The problem is occurring on all jacks. Do you have any other
type of equipment such as: a cordless telephone, an answering machine, computers, or
fax machines?
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If no, equipment exists on the line proceed to the next step. |
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If yes, please unplug all equipment from the electrical outlet
and disconnect it from the phone line. Wait 30 seconds and plug in a standard corded
telephone. |
Is dial tone restored?
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If yes, the problem may be with your equipment. |
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If no, please continue troubleshooting. |
Is there a recording when your telephone number is called?
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