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Please note: Your main mailbox does not receive messages. It instructs the caller to:
	Press 1-4 to select a sub mailbox (i.e., press 1 for sub mailbox 1, etc.).
	When the caller selects a sub mailbox number, they will hear the greeting for that sub mailbox.
	The caller is then instructed to leave a message.

As a Family Voice Mail subscriber, it is not necessary to change your main mailbox greeting, the system will announce the name of each sub mailbox for you.

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Setting up your voice mailbox is easy as 1-2-3 when you follow these steps
First you’ll need to set up a new passcode:
1.	Press U for user options
2.	Press P for new passcode
3.	Enter 4 – 10 digits for the passcode
Then you’ll need to record a greeting:
1.	Press U for user options
2.	Press G for greeting
3.	Record your greeting, press # to stop or wait
4.	Press R to review
5.	Press X to save
Lastly, the tutorial will help you record a name:
1.	Press U for user options
2.	Press N for name
3.	Record your name, press # to stop or wait
4.	Press R to review
5.	Press X to save
6.	Press X to exit or X * to return to the welcome prompt and set up another mailbox
After you have set up your voice mailbox, follow the access instructions below
From home:
1.	Call your local voicemail access number
	OR
1.	If you have the Ultra Feature Package Deluxe or Speed call 30, press *, otherwise press *9
2.	If you have a FAMILY MAILBOX, press the number of the sub mailbox you would like to enter or press * to enter your main mailbox
3.	Enter your passcode

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Away from home:
1.	Call the voicemail access number and enter your mailbox number followed by the * key.
	OR
1.	Call your home telephone number with RCN Voicemail service
2.	Press * during the greeting
3.	If you have a FAMILY MAILBOX, press the number of the sub mailbox you would like to enter or press the * key to enter your main mailbox
4.	Enter your passcode
To retrieve messages:
1.	Access your mailbox (see instructions above)
2.	The system will tell you how many messages you have
3.	Press P to play the first message
4.	You must choose one of the following options before you can continue to the next message
	P to Play the message again K to Keep the message D to discard the message T to move to the Top of the next message without changing the current message status
5.	If you have more than 1 message, press P to Play your next message and go to step 4.
6.	Press X to exit or X* to return to welcome prompt to access another mailbox.
To change your passcode:
1.	Access your mailbox (see instructions above)
2.	Press U for user options
3.	Press P for change passcode
4.	Enter a 4 – 10 digit passcode
5.	X to exit or X * to return to welcome prompt to access another mailbox
To change your greeting:
1.	Access your mailbox (see instructions above)
2.	Press U for user options
3.	Press G to change your greeting
4.	Press R to record your greeting
5.	Press X to save your recording
6.	X to exit or X * to return to welcome prompt to access another mailbox

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