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Have a question? If you can't find the answer in our help pages, contact us via email.

Phone Troubleshooting - Cannot Receive Collect Calls
RCN does not bill for Collect Calls made from another provider's telephone, which includes payphones. Some customers cannot receive collect calls because that company relies on the local carrier for billing. Since RCN does not participate in third party billing that company does not have a means of billing you for that collect call, and therefore will not allow the call to be completed.

  To resolve this problem you would need to set up an account with that company for the purpose of collect call billing.

 

 

 
RCN makes setting up your email software quick and easy. Using our EZ Email Set up page makes configuring your mail a matter of point and click.
  How do I change my billing account information?  
  How do I pay my bill online?  
  How do I use my phone features?  
  Where did my favorite TV channel go?  
  How do I set up my email software?  
  How do I change my email password?  
  I forgot my password. How do I get my email?  
  How do I view my bill history?  
  How do I set up new email accounts?
 		    
Think you have a computer virus? RCN offers a free online tool that searches your computer for viruses, including the latest "in the wild" viruses and displays a list of infected files.


  		  
Download RCN's handbook for all the features and instructions for cable TV, phone and internet.

  All areas except Chicago (PDF, 1.28 MB)
  Chicago only (PDF, 1.28 MB)

Also available are the new RCN Email and Dial-up Configuration Instructions (PDF, 1.65 MB).
 		   

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