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Have a question? If you can't find the answer in our
help pages, contact us via email. |
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FAQs |
Troubleshooting |
Downloads |
System Status |
Check Webspace Usage |
Change Password |
Forward Email |
Check Mailbox |
Email Notifications |
VirusScan
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Internet
FAQs - Email Passwords, Accounts and Usertools
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How do I reset my email password?
It easy to reset the password for any of your RCN email accounts right from your
own computer. Simply visit our online
User Tools
and log on using your email username and password. Click on "Change Your Password",
enter your current and new passwords, and click the "Set Your New Password" button.
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| 2. |
I forgot my email password. How do I get my mail?
At this time, RCN does not offer a means to retrieve forgotten passwords via the
internet. To reset a forgotten password, please call 1.800.RING.RCN and a customer
service representative will provide you with a new password, which you can change
to suit your preference using our online
User Tools.
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| 3. |
How do I set up new email accounts?
When you signed up for RCN Internet service, you received one email account, now you
want to set up the remaining accounts that come with your service. To set up additional
accounts, you will need to call 1.800.RING.RCN to speak with a customer service
representative.
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| 4. |
How do I forward my email to another account?
RCN’s online User Tools make it easy to forward your RCN email to another email
account. To do this, visit our online
User Tools
and log on using your email username and password. Click on "Change Mail Forwarding
Settings", enter the address you wish to receive your forwarded email and click the
"Create" button.
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How do I stop forwarding my email to another account?
Just as you set up email forwarding for your account, you will return to the same
screen to deactivate this feature. First, visit our online
User Tools
and log on using your email username and password. Then, click on "Change Mail
Forwarding Settings". This page will display the forward commands you’ve set up.
Click the "Delete" button beside the forwarding entry you wish to remove.
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| 6. |
How do I check my email server space quota?
Every email account receives a limited amount of server space on which to store
email messages. RCN makes it easy to see how much your account has been allotted
and how much space you've used to date. To do this, visit our online
User Tools
and log on using your email username and password. Click on "Check Your Mailbox
Quota and Usage". The system will tell you what your storage quota is and how
much you are currently using.
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How do I check my web space quota?
Every Internet account receives a limited amount of server space which you can
use to store files. RCN makes it easy to see how much web space your account
has been allotted and how much space you’ve used to date. To do this, visit our online
User Tools
and log on using your email username and password. Click on "Check Your Web Space
Quota and Usage". The system will tell you what your storage quota is and how much
you are currently using.
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| 8. |
How can I stop RCN from sending me email
messages about free offers, new products and promotions?
To stop receiving this type of mail from RCN, you will need to change your email
notification preferences. To do this, visit our online
User Tools
and log on using your email username and password. Click on "Email Notification
Preferences", check the box which says you do not wish to receive such notices
from RCN, and click the "Commit Changes" button.
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| 9. |
Does RCN sell my email address to email
advertisers?
No, RCN does not, under any circumstances sell customer email addresses to third
party advertisers.
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How can I reduce the amount of junk mail
I receive in my mailbox?
Unfortunately, junk email is a fact of Internet life. It is impossible to eliminate
such unwanted mail entirely. One thing that might help reduce the amount of junk
email you receive is to change your email delivery preferences. By default, our
system allows you to receive mail from three different domains (i.e.
johnsmith@erols.com, johnsmith@rcn.com, johnsmith@starpower.net). It might help
reduce the amount of junk mail if you restrict your account so that it only receives
mail from one domain (i.e. johnsmith@rcn.com). This will eliminate any junk mail
coming from the other domains (i.e. johnsmith@erols.com, johnsmith@starpower.net).
To do this, visit our online User Tools and log on using your email username and
password. Click on "Toggle Strict Email Delivery", check the box which says you
only want to receive email from yourusername@rcn.com account, and click the "Commit
Changes" button.
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RCN makes setting up your email software
quick and easy. Using our EZ Email Set up page makes configuring your mail a matter of point and click.
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Think you have a computer virus? RCN offers a free online tool that searches your computer for viruses, including the latest "in the wild" viruses and displays a list of infected files.
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