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help pages, contact us via email. |
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| FAQs |
Troubleshooting
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Cable TV Troubleshooting - Converter
& TV turn off together and go to wrong channel when turned back
On
This happens when the AC outlet on a converter is set to "Switched".
A switched outlet can be found on the back of most converter
boxes. It is used as an extra power outlet for devices such
as a TV.
It is called "Switched" because whatever
unit you have plugged into it will have power cut to it when
you turn off the converter. When a newer TV has the power
cut to it, it may default to a channel (usually 2) other than
the converter's INPUT channel (3 or 4 in PA/IL).
To resolve this issue, converter box
manufacturers have come up with a way to UNswitch, or keep
the outlet "Always On". This way, the power is never cut to
the TV, and it does not reset back to channel 2.
| Digital Converters
( DCT5100, DCT2000, DCT1000) |
| 1. |
Press MENU on your RCN remote
control to get to the MAIN MENU of the TV Guide interactive
on your TV screen. |
| 2. |
From the MAIN MENU page, select
SETUP, then CABLE BOX. |
| 3. |
From the CABLE BOX SETUP page,
change the AC OUTLET button that says "Switched" to "UNswitched"(This
will keep the TV from having the power cut to it when
the converter is turned off). |
| 4. |
Turn off your converter. The
TV should no longer turn off with it. |
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| Analog Converters
(CFT2200): |
| 1. |
On the main menu, select "Control
Your Terminal". |
| 2. |
Select "Set up Your System". |
| 3. |
Select "Set AC Power Outlet".
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| 4. |
Highlight the "Unswitched"
option (This will keep the TV from having the power cut
to it when the converter is turned off). |
| 5. |
Press select. |
| 6. |
Press EXIT. |
| 7. |
Turn off your converter. The
TV should no longer turn off with it. |
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| Analog Converters
(CFT2000): |
| 1. |
On the main menu, select "CONTROL
PANEL". |
| 2. |
Select "AC OUTLET". |
| 3. |
Using the select key, highlight
the "Unswitched" option (This will keep the TV from having
the power cut to it when the converter is turned off).
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| 4. |
Press ENTER to lock in your
choice. |
| 5. |
Turn off your converter. The
TV should no longer turn off with it. |
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| Analog Converters
(SA8600): |
| 1. |
Press MENU on your remote
to get to the Main Menu of your converter's on-screen
menu. |
| 2. |
Select SET-TOP CONTROL from
the menu. |
| 3. |
Select POWER OUTLET from the
SET_TOP CONTROL screen. |
| 4. |
Change the outlet to UNswitched.
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| 5. |
Turn off your converter. The
TV should no longer turn off with it. |
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