RCN Help - Cable TV Troubleshooting

RCN Small Business

Help


	Have a question? If you can't find the answer in our help pages, contact us via email.

FAQs | Troubleshooting

Program Guide (PDF, 301 KB - All markets except Chicago)
	Ordering Pay-Per-View
	Listings by Channel, Time and Category
	Music
	Parental control
	More

Viewing Guide (PDF, 222 KB - Chicago only)
	Ordering Pay-Per-View
	Set up favorite channels
	Parental control
	More

Cable TV Troubleshooting
	I cannot hear audio, or the audio I hear is poor quality or in Spanish
	How do blackout rules work?
	I see a blue screen
	I'm missing channels or stuck on one channel
	My converter & TV turn off together and go to wrong channel when turned back on
	How do I change my Parental Lock passcode?
	How do I power cycle my converter?
	How do I set up a parental lock?
	My reception is poor
	I see a flashing red light on the converter box
	I see a solid red light on the converter box
	Set Up Diagrams: converter box, video recorder, and audio
	Why doesn't the converter box show the time?
	Where do I find my converter's serial number?

Converter Box
	Guide for Scientific Atlanta 8610X (PDF, 175 KB)
	Guide for CFT 2200/2254 (PDF, 204 KB)

Remote Control (Digital)
	Guide for RT-U49A-11 (PDF, 162 KB)

Remote Control (Chicago)
	Guide for Scientific Atlanta (PDF, 87 KB)

Subscriber Privacy Notice (Cable TV only)
	Cable TV Subscriber Privacy Notice (PDF, 40 KB)

Your RCN Information
	Keep track of your RCN information with this guide (PDF, 18 KB)


	RCN makes setting up your email software quick and easy. Using our EZ Email Set up page makes configuring your mail a matter of point and click.

	How do I change my billing account information?
	How do I pay my bill online?
	How do I use my phone features?
	Where did my favorite TV channel go?
	How do I set up my email software?
	How do I change my email password?
	I forgot my password. How do I get my email?
	How do I view my bill history?
	How do I set up new email accounts?


	Think you have a computer virus? RCN offers a free online tool that searches your computer for viruses, including the latest "in the wild" viruses and displays a list of infected files.


	Download RCN's handbook for all the features and instructions for cable TV, phone and internet. All areas except Chicago (PDF, 1.28 MB) Chicago only (PDF, 1.28 MB) Also available are the new RCN Email and Dial-up Configuration Instructions (PDF, 1.65 MB).

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